How SMEs and Large Enterprises gain Benefits from Custom IP PBX Solution

Efficient business communication is imperative to survive in today’s highly competitive business scenario. As the cloud computing technology thrives, enterprises can get the competitive edge through integrating a robust and state-of-the-art communication system replacing the outdated PBX with reliable IP PBX solution.

FreeSWITCH platform facilitates the development of customized IP PBX solution that can seamlessly deliver audio, video, and data content. The FreeSWITCH-based solution has many business-friendly features that can enhance the communication without occupying much space at the premises.

The tailored IP PBX solution facilitates video and audio conferences and offers additional features like IVR (Interactive Voice Response), Text-to-Speech (TTS), and SIP to address various communication requirements. Enterprises can readily integrate the solution with the existing PSTN network as it is compatible with various systems. Business persons can provide their organizations a greater mobility and more versatile connectivity that eventually reduces the operational costs. Free calling within the network and unlimited extensions are also possible with bespoke IP PBX software.

Here are a few noteworthy benefits of FreeSWITCH IP PBX solutions irrespective of company size and business model:

  1. Improved customer experience: CRM integration and other user-friendly features assist businesses to improve customer experience.
  2. High RoI: Companies can save big bucks over long distance as well as international calls as the solution uses VoIP technology that can increase the RoI in a longer run
  3. Competitive edge: It is easy to configure and upgrade the existing IP PBX solution as per the changing business requirements that offer a competitive edge
  4. High flexibility and 24/7 availability: With a customized IP PBX solution, organizations can enjoy high flexibility and better productivity followed by enhanced customer support and 24/7 availability

Better communication: The customized solution is highly compatible with an existing system that can enable companies to establish unified communication

In a nutshell, the bespoke FreeSWITCH IP PBX solutions can effectively meet the business communication needs. Small, mid-size, and large enterprises can get the most from this solution alike in a cost-efficient manner as FreeSWITCH is an open source platform.

FreeSWITCHService offers premium quality IP PBX software solution at competitive rates to its global clientele. Visit our website to know more about our solutions in the domains of audio-video conferencing, IVR (Interactive Voice Response), Class 4, Class 5 Softswitch, DID (Direct Inward Dialing), and SBC (Session Border Controller) using the FreeSWITCH domain. Businesses across the world can leverage the advantages of VoIP technology using our tailored solutions.

Order Tracking IVR Solution

Interactive Voice Response (IVR) System is used by diversified companies to improve their ROI and to raise their brand value. Various renowned applications of IVR solutions in recharge/mobile bill payment, appointment booking, dictation application, telemedicine, Order tracking IVR etc.

The order tracking IVR is provided with the distinctive IVRS, which attends the client calls automatically and responds them as per the fed logic. The order tracking IVR is to allow your customers to track their orders that are shipped but yet to be delivered. With the increasing demand for e-commerce, m-commerce, gift shops, cake shops, cargo shipment services etc. logistics IVR solution is making its position in the market.

The key features of Order tracking IVR are listed as:

  1. Maintain database of user information

  2. Configurable welcome prompt

  3. Configurable IVR prompts

  4. IVR prompt recording

  5. Text to speech conversion

  6. Web based admin panel

  7. Multilingual support

The crucial benefits of Order Tracking IVR are listed as:

  1. 24*7 connectivity: It enables you to stay connected round the clock. You can track the order you placed anytime.

  2. Decrease customer call hold time: Using order tracking IVR, your customers will simply make a call which is answered with an automated welcome message. They can get required tracking information by feeding their tracking details. Since, it is entirely based on IVR, there will not be any call waiting and this reduces their time wastage.

  3. Active notifications: Order tracking IVR alerts you about the tracking records of consignments when travel across the destinations. You can opt for receiving notification through an IVR call or through the text message.

  4. Multi-level IVR menu: With dynamic IVR solution, we can create multi-level IVR menus and boost caller experience in a better way by using IVR system or solution. It enables us to build the response in accordance with the input fed by the user, which may vary as per user’s requirement.

  5. No need of internet connection: Logistics IVR solution neither requires a smart phone nor an active internet connection. Since, a single solution can be used to serve the metro and rural customers with the same quality service, it expands the customer reach.

At FreeswitchService, you can get the best-in-market Logistics IVR solution and Order tracking IVR to expand your business across the world. Our Dynamic IVR solutions satisfy your customers and generate more revenues for your businesses.

Customized FreeSWITCH-based Solutions for Enhancing Unified Communications

FreeSWITCH, a real-time communication platform, enables developing solutions that can seamlessly run on any computer. It is a scalable, open source, cross-platform telephony platform designed to route and interconnect the contemporary communication protocols using audio, video or any other media forms.

FreeSWITCH was initially installed and designed in 2006, as an advanced version of Asterisk. The platform is highly suitable to fulfill the telecom needs, irrespective of the business size.

With Freeswitch, you can get a tailored communication system for your firm. It provides a stable telephony platform for developing many customized applications that address business communication requirements. FreeSWITCH exploits VoIP technology to enhance unified communication and thus it is also known as VoIP FreeSWITCH.

Some of the highly useful FreeSWITCH-based solutions from business viewpoint are:

  1. Conferencing: Cost-effective FreeSWITCH conferencing solution enables you to connect with anyone from anywhere using an easy-to-use, web-based interface. It enables audio as well as the video communication. It also enables companies to share documents with ease along with the screen sharing feature that makes it the choice of thousands of enterprises globally.

  2. Class 4 Softswitch: VoIP FreeSWITCH employs Class 4 Softswitch to manage wholesale VoIP traffic across the globe. It facilitates the establishment of a connection between different telephone lines across the network and managing it entirely with the help of software.

  3. Automated response with IVR: FreeSWITCH IVR(Interactive Voice Response) enables firms to offer services of bill payment, mobile recharge, etc. to their customers using a phone without active internet connection. It offers automated call handling system to attend the customers instantly and cost-effectively with digital quality. The simple function can be used to build diverse solutions listed as:

    1. Appointment Booking IVR

    2. Balance/Recharge IVR

    3. Order Tracking IVR

    4. Telemedicine IVR

    5. Multi-tenant Dynamic IVR

  4. Dictation Application: Writing notes in the conference or a meeting can be distracting for you at a certain level. Now, VoIP FreeSWITCH can be utilized to develop your personalized Dictation application that can transcribe your speech into the text at proficient speed. It helps you concentrate in the meeting, improves your work productivity and saves your time as well.

  5. FreeSWITCH SBC: FreeSWITCH SBC(Session Border Controllers) are highly scalable and powerful network security solutions to keep your network away from any malicious attacks or database theft. It utilizes VoIP to exert control over the connection establishment and termination process.

At Ecosmob, we offer premium quality FreeSWITCH development solutions that meet the needs of various enterprises. We provide customized FreeSWITCH-based solutions as per the business model and the communication requirements of your enterprise. Visit our page to know more about FreeSWITCH-based services.

5 Business-friendly Features of Customized WebRTC Client Solution

When it comes to real-time communication, especially when your offices are a distance apart, nothing can beat WebRTC client solutions. It is the latest technology that allows users to engage in audio and video communication session directly from the web browser. It doesn’t require downloading of any specialized client software or any additional plugins. WebRTC solution runs only on the selected browsers like Firefox, Google Chrome, Opera etc.

FreeSWITCH is a scalable, open source telephony platform designed to route and interconnect popular communication protocols using audio, video, text or any other form of media. FreeSWITCH WebRTC client solutions are user-friendly, easy-to-use, highly secure, and they have some of the noteworthy features including:

  1. Audio and Video Calling: Because of high-quality codecs, we get the high-quality audio and video communication, which enables the WebRTC solutions to be used for conferencing. Since WebRTC solutions are platform and device independent, they are the choice of many new business ventures.
  2. Data Sharing (files/images): With data sharing, you can readily share the documents, images, and presentations even during the conference.
  3. Screen Sharing: It is one of the most beneficial features of WebRTC Video Conferencing Solutions. It permits sharing the screen with the participants during the conference. Also, by highlighting certain points, you can make them understand the details more easily. It enables easy download of documents during the conference.
  4. Real time chatting: In case, you would like to share or suggest something to any of your colleague personally, it allows you to text them, even during the conference. It made the meetings more comfortable and productive.

Secured Connections: WebRTC client solutions offer encrypted audio and video communications, thus, offer the secured communication. Since we don’t require any third party client software, our web-to-web communication is highly secure.

With FreeSWITCHService, you can integrate your business system with tailored communication solutions. Without any additional hardware and plugin installations, our custom WebRTC solution offers conferencing and peer-to-peer file sharing facilities. It can be used for connecting your clients as well as your customers in more innovative ways.

Healthcare Industry and Conferencing Solutions-Made for each other

Whether it is about managing a large urban hospital or a small rural facility, video conferencing has successfully approached in many ways. It assists the healthcare enterprises in dealing with thriving educational, managerial, and patient challenges. It facilitates doctors with an easy access to the patients living in the remote areas.

Tailored conferencing solutions not only improve communication amongst hospital network but also facilitate best possible solutions for the research partners. Such solutions help staff communicate the patient’s report with the experts globally. Healthcare enterprises can get customized solutions that enable them to offer access from mobiles, iPads, laptops, and desktop computers. In a way, such solutions allow mobility while making conversation while saving time and travel expenses.

Here are some important aspects how conferencing solutions help the healthcare industry:

  1. Reach the unreachable: Conferencing solutions help the patients access and converse with the physicians for a routine checkup as well as for emergencies. You need not worry about the security while discussing the patient’s report or details of the formula of any drug. Our secure video conferencing solutions support telemedicine.

  2. Global collaboration: You can share the medicinal solutions, study prognosis with our easy data sharing feature. It promotes the involvement of global experts in your research and development team.

  3. Improved care of patients: By using video conferencing, a hospital can eliminate the need to transfer a patient who requires a special medical attention. It enables the communication with the doctors living in the remote location and helps to improve the patient’s treatment. With the help of technology, a doctor can fully examine the patient for the real-time diagnosis.

Our customized Conferencing solution development offers benefits of VoIP advancements for improving healthcare services. If you are seeking for the innovative solutions to connect your healthcare units with the patients, our premium software solutions can serve you at their best.

How Class 4 Softswitch Solutions help VoIP Calling Service Providers

Softswitch (a smart short form of Software Switchboard) is a universal term for application program interface (API) software employed to bridge a public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP). It does so by simply separating the call control functions of a phone call from the transport layer. It uses software running on the general purpose computers to link the phone calls across VoIP.

Being analogous with conventional PSTN, the Softswitch virtually and automatically routes calls as per the programmed logic. It doesn’t need to be operated manually.

When a Softswitch solution is used to direct and redirect the telecom traffic using VoIP for long distances, it is referred as Class 4 Softswitch solution or VoIP Softswitch, which is the wholesale solution. It enables IP-to-IP interaction and handles excess long distance traffic between the carriers.

Primary characteristics of Class 4 Softswitch are:

  • Protocol support and conversion

  • Transcoding

  • Flexible UI (user interface)

  • Calls per second rate

  • Billing interface including CDR

  • Average time of one call routing

  • Number of concurrent calls

  • Intelligent call routing

  • Secure firewall

Want to know more about the profitability of Softswitch? Read on to know how VoIP Softswitch can be favorable for your VoIP calling services-related business.

  1. Handling capacity: Class 4 Softswitch holds a greater call handling capacity. It handles the traffic between the carriers only. Our customized software solutions are also capable of restricting and expanding the traffic handling capacity on demand.

  2. Type of service: The VoIP Softswitch is a central office telephone exchange which is used to interconnect local exchange carrier offices for long distance communications over the internet.

  3. Reduce call rates: Class 4 Softswitch has call per second rates. It enhances the capacity of existing network connection by transferring data on the IP networks. Its affordability makes it a choice for a majority of business solutions.

At we offer you customized Class 4 Softswitch solutions. VoIP is the choice of the majority of wholesale VoIP solution providers, PSTN, Telco Operators, carriers etc. Enterprises prefer VoIP over the traditional telephone systems for their secure, scalable networks and load handling capability. We have successfully delivered VoIP solutions across the globe and you can bank on our expertise as well as experience for having client-centric solutions.

How Conferencing Software Solution serve Health care Industry

Our ever-changing technological advancements have a great impact on the industries worldwide and healthcare industry is no exception. The digital transformation of the health industry promotes easy access to doctors for the patients living in the remote location. It also proposes options to enrich the medical knowledge and enhance the healthcare experience with improved health care administration.

Conferencing solutions improve communication among any hospital or physician networks. It also facilitates medical, pharmaceutical and research partners, for providing the best possible care. Utilizing this straightforward technology, medical professionals can conduct patient consultations, engage with the far off specialists, and communicate with the staff internally or externally. Our web-based video conferencing solution can be accessed securely on mobile devices or laptops and might be used for everything from administrative meetings to patient follow-ups, greatly reducing travel time and cost for both patients and medical personnel.

A tailored Conferencing software solution enables healthcare professionals to offer a personalized patient experience, anywhere, anytime. With the help of these collaboration tools, you can deliver your best services remotely. It increases the work efficiency and increases the popularity of your health care unit.

Here are some valid points explaining the benefit of conferencing solutions in healthcare industries:

  1. Reach the unreachable: Unfortunately, if you are living in a region which is far from the reach of hospitals/doctors, it adds a lot of trouble to travel such a long distance, just for taking some medication or going for a routine checkup. Our secure video conferencing solution supports the growing trend toward telemedicine for having access to medical care from remote areas.
  2. Extended patient’s care: With customized conferencing solutions, physicians can be virtually connected with the patients. Employing the technology to fully examine a patient while providing a real-time diagnosis, or view an X-ray from a computer, tablet or even a mobile device, makes everything possible.
  3. Global Collaboration: Research and collaboration with the experts across the regions can be easily accessed with our conferencing solutions. Our conferencing solutions enable the easy data sharing and discuss the details of research on existing medicinal solutions. You can study prognosis, securely share data regarding the patient’s reports and other details.

When you are looking for the innovative technologies to connect patients with the doctors and experts around-the-clock, FreeSWITCHService can help you with its best-in-class conferencing software development services. These solutions keep your staff trained by enabling them access to on-demand training modules. Our conferencing software development not only enhances connectivity but also cares for the security of your database.


High-end Conferencing Solutions for High-tech Industries

High-tech industries have a continuous race against time! For every high technology industry, time-to-market is of the utmost importance as today’s technology swiftly becomes obsolete in the near future. To cope with this ever-changing business scenario, the R&D department needs a global collaboration between skilled professionals, and customized conferencing solutions play a key role in establishing seamless collaboration and communication.

The real-time communication is possible through the web or video conferencing solution, and as an owner or a stakeholder of a high-tech industry, you can readily implement strategic solutions that drive bottom line outcome. It’s better to embrace the high-end conferencing solutions to enhance collaboration and get a competitive edge. Read on to know how your business can leverage the benefits of communication with the conferencing solutions that enable you to connect with multiple stakeholders across various locations at once:

  1. Innovate-Innovation is the key to survive and flourish for any high-tech industries. With the video conferencing solutions, you can readily connect with the R&D experts and engineers over any device. Even the remote areas, where the network issues are common, cannot stop communicating you with key persons of the project.
  2. Accelerate- It’s easy to share product designs, prototypes, project plans and other related stuff with HD video conferencing. It eventually translates into the acceleration of the development cycle and leads to the growth of your company. High-tech industries work in a time bound manner, and video or web conferencing solutions help them meet deadlines.
  3. Manage- Real-time communication helps your business to manage and maintain quality standards while assisting you reducing downtime through facilitating remote troubleshooting. You can also extend your technical assistance for the customers. In a way, you can manage your high-tech industry more efficiently.
  4. Grow-Conferencing solutions facilitate your business to grow by enabling you to connect with people interactively during promotional events, seminars, and training sessions anywhere in the world. You can also connect instantly with media team for press releases and vendors to facilitate global operations through conferencing.

Entrepreneurs of high-tech industries have to deal with highly challenging situation every time. Conferencing solutions are designed to meet their requirements and they can get the most from communication using such solutions. offers tailored audio, video, and web conferencing solutions to address complex business requirements across various industry sectors. If you’ve any query regarding establishing conferencing solutions for your business, feel free to contact us.

How Video Conferencing Solutions are Helpful to IT Personnel

Today, IT professionals have to keep pace with ever-changing and ever-challenging technological advancements to remain firm in surging competition. There, communication lends a helping hand to the IT people and facilitating them to stay in touch with the latest technology trends and collaborate with the fellow professionals in achieving a common outcome. Today, communication requirements are also getting more complex and we can find the answer to these complexities in video conferencing solution. No wonder that a report from Transparency Market Research has expected video conferencing market to reach a whopping US$ 7.85 B by 2023 as many factors contribute to the growth of video conferencing worldwide.

In this blog, we will see how video conferencing solutions can benefit the IT personnel:

1. Facilitate audio-visual interaction

IT business knows no boundaries and professionals can stay in touch with the clients as well as other professionals anywhere in the world through video conferencing. They can interact and share suggestions, thoughts, and necessary information related to the ongoing or finished project with the help of video conferencing. Real-time communication and interaction with several people at the same time are two major benefits of video conferencing and the IT personnel can get the most from these benefits.

2. Save big on traveling

Customized conferencing software can completely eliminate the requirement of traveling for sharing or gathering project information. IT people can save big on time, energy, and money while connecting with different people scattered over various places in the world through video conferencing.

3. Facilitate mobile workers

Many projects in IT sector require on-site visit and collaboration with people associated with the project. Another possibility is an IT workforce is scattered around the country and for discussing any project, a real-time communication is necessary. Video conferencing solution can serve these objectives and facilitate mobile workers to stay connected with IT professionals to fulfill the project requirements.

4. Give human touch

Video communication is way superior to IM and email correspondence as both of them are lacking a human touch. IT persons can show themselves and see others with the help of conferencing solution. In a way, human interaction takes place, which is very important for creating the atmosphere of trust and loyalty.

5. Show the product

The IT industry thrives on developing unique products that cater to the customer’s requirements. As a norm, IT developers have to show the product to their clients during development phase so that the client can suggest modifications as per their requirements. There, video conferencing can help IT professionals to give a live demo of the ongoing product development.

That’s not all! As technology continues to evolve, virtual meetings will quickly become the norm thanks to video conferencing and other additional technology like AR and VR. It is fair to mention that just like any other industries, video conferencing solution is a boon for IT industry.

We offer industry-standard, customized conferencing solutions for enterprises across the world. Feel free to drop us a line if you have any query regarding video conferencing at