Appointment IVR Solution Better Than Having a Secretary to Fix Appointments

In the good old days a professional such as a doctor, consultant, lawyer, engineer and company executive would have a personal secretary. One of the tasks of the personal secretary was to fix appointments so that her busy boss could concentrate on his work. The secretary would also do double duty of making coffee and other sundry functions. But then secretaries have their drawbacks. They work only for 8 hours and can go off on holidays. The appointment schedule of the busy executive is thrown out of gear. There is a more reliable and modern solution in the form of interactive voice response appointment solution that has all the advantages of a secretary with none of the drawbacks.

How does appointment IVR work?

The appointment IVR solution is a software package that installs into an existing IT infrastructure in a professional’s individual system or the networked system in a company. The graphical user interface makes it easy for the user to set it up and it gets to work 24 hours of the day. Anyone wishing to make an appointment dials a specified number and the interactive voice response guides the caller who then proceeds to make the appointment by pressing the appropriate number. The IVR software for appointment automatically schedules an appointment and confirms it to the caller. Users can access the system and find appointments or be notified on their phone about their schedule.

There is more to appointment IVR booking:

Appointment booking IVR solutions incorporate a host of other useful features such as calendar integration and CRM integration. A text-to-speech conversion and scripting feature is part of the package as is recording and playback. One can send fax or SMS because these facilities are included in the appointment IVR solution. One can also access logs to better manage the appointment process.

How do professionals benefit by the automated IVR appointment process?

  • The entire process is automated and works 24×7. Humans are prone to errors; the software is not.
  • One can program holiday messages and also include a slot for emergency hours and input desired hours during which appointment may be scheduled.
  • It does away with the need to have a secretary to handle appointments and results in huge cost savings besides offering excellent customer satisfaction.

Companies and individuals may maintain a website and have a form available for people to make use of to book appointments but not everyone would like to access the internet. The IVR appointment software lets people make appointments using their mobile phones in just a couple of minutes. appointment booking IVR solution is the result of refined development that factors in the need of customers and their customers to ensure business growth.


Why Investing in SBC solution is Profitable for VoIP Service Providers

Session Border Controller (SBC) solutions are designed to connect SIP Trunk providers or to other Voice over IP (VoIP) systems. The primary motive of SBC services is to offer a secure entry point in a VoIP network. SBCs are extremely popular among the VoIP service providers worldwide as they offer safe and secure connectivity in a quick manner. The SBC solution also keeps control over signaling and transfer of other media streams while guiding the call sessions.

As the businesses tend to prefer VoIP technology over a conventional telecommunication system, a huge surge recorded in the number of Internet-based calls in the recent times. It has increased the workload of VoIP service providers significantly. With the help of SBC solution, the service providers can readily manage the massive flow of simultaneous calls while offering a secure communication experience to the customers.

Here are the convincing reasons that prove the profitability of SBC solution for VoIP service providers:

  1. Ensures reliable and secure services: Having connectivity with other networks always brings security risks. Some risks are generic, such as Denial of Service (DoS) attacks, and some are voice specific, such as toll fraud or attempts to manipulate the media. Features like topology hiding and other ensure security against such risks. When observing from a security perspective, an SBC is an addition to a firewall and is not a replacement.
  2. Improves service quality: When using SBC services, you will be using Digital Signalling Processor (DSP) for encoding/decoding. Using the encryption features, SIP protocol can be used between two sites to minimize opportunities for call interception. This ensures maximum privacy even over the public internet. This further improves the quality of VoIP services.
  3. Keeps CDR & reports: An SBC solution keeps the track of detailed call reports. It also keeps the track of call recording or SIP phone support. CDR (Call Detail Records) reports are helpful for the clients as well as customers to check the call details whenever required.
  4. Assures interoperability: Since all the VoIP solutions aren’t created equal, SBC is designed to handle TCP/UDP conversion, codec conversion, and connectivity to H.323 systems (so you do not need to upgrade the legacy system). This ensures interoperability among systems.


At FreeswitchService, we offer the premium SBC solutions using the robust FreeSWITCH platform to meet your business requirements.

Importance in brief- Class 4 and Class 5 Softswitch

Before the advent of Softswitch, telecom operators remained busy in manual call switching between the PBX systems. This not only increases the overheads for the company but also delays the call. Manual call switching often creates confusion that leads to erroneous connectivity. This problem was later eliminated by the automatic exchanges that are capable of tracking a call hook-off. But, it was an electromechanical system having some glitches.

Softswitch solution is the software responsible for automatic call switching between the phone lines. Softswitch has eliminated the need of installing heavy hardware. The Softswitches use general-purpose servers and VoIP technology and are gaining ground these days because of user-friendly features.

A Softswitch takes care of two main tasks: terminal control and call control. Terminal control focuses on call registration, admission, and entails the connectivity status. Whereas call control is exactly the way it sounds, it keeps the track of signaling, call routing and call accounting. A Softswitch is deployed at the junction point of the circuit-switched and packet-switched network.

Based on the area of coverage, characteristics and features, we can classify softswitches in two types namely, Class 4 Softswitch and Class 5 Softswitch. Class 4 Softswitch covers a long distance communication line between the countries and routes the calls to the class 5 Softswitch of various areas.

VoIP Class 5 Softswitches work through the SIP (Session Initiation Protocol) protocol. It is reliable, secure, and highly scalable Softswitch solution that connect your calls to the end users. To be particular, it is utilized to handle and course calls inside a nation, town or a city.

Softswitch solutions not only perform the function of call switching but also measure minutes and send the bill to the customers automatically. VoIP service providers can install it on any server as there is no need to have it on a customer’s premises. What’s more, the Class 5 Softswitch is tailored with the user-friendly features like client management, call management, call monitoring, and reporting.

At FreeSWITCHService, we offer the best-in-market Softswitch solutions using the robust FreeSWITCH platform to meet the client’s requirements. We provide quick support and advanced solution deployment for both Class 4 Softswitch and Class 5 Softswitch in a cost-effective manner.

Flourish Your Hospitality Business with IP PBX Solution

The hospitality business is among the fastest growing businesses. Real-time efficient communication with the customers and associates can entail the success story of your hospitality services amid intensifying competition. The robust communication system touches all the services like travel, lodging, event management, restaurants, catering, recreation sector and the like.

By shifting from traditional copper cabling to Internet-based telephony, you can manage the large staff in more effective manner. VoIP technology has greatly reduced the cost of telephonic communication through the IP PBX solutions . From managing a heavy call flow to communicate with multiple customers at once, the IP PBX solutions are capable of taking care of entire business communication system.

Software-based phone systems make the adoption of unified communication simple as the installation and configuration all take place on a familiar computer-based interface. With IP PBX software, the hotel staff can swiftly interact with the remote locations through web conferencing or collaborate internally to manage the on-premise services.

With IP PBX solution, your business is not restricted to the available hardware. It offers robust, reliable and scalable business services that can easily drive business for your business. You can leverage the features of IP PBX software in the following ways:

  1. Connect multiple phone lines: One of the greatest advantages of using IP PBX software is that you can connect multiple phone lines. Implementing an IP-PBX system enabled the business to slash its telecom costs while gaining more functionality.
  2. Cost-effective solution: With an IP PBX solution, you can easily use a VOIP-based service for making long distance and international calls. The monthly savings are significant as you can connect phone systems of your branch offices and can make free calls.
  3. Save operation & maintenance expenses: With an IP PBX, you can offer better customer service and enhance productivity. With the computer-based system, you can integrate phone functions with hotel-related applications. So, you need not wait for an operator to set up the system, you can do it on your own. You can directly place the outbound calls eliminating the need to type the phone number for the user.
  4. Establish unlimited connections with unlimited extensions: When you have to add more phone lines or extensions, it often requires expensive hardware module. In some cases, you need an entirely new phone system. But, it is not same with the IP PBX software. Just feed more contact details in the software and update necessary details by creating few virtual ports and the connection is ready for more calls.
  5. Customize caller ID: IP PBX software enables you to save the contact details as per your wish. Also, you can list them in groups for conference calls or group messages. It will be easy than gathering contacts.

At FreeSWITCHService, we offer the best-in-market solutions for your hospitality business while maintaining the balance between cost and functionality as per your business requirements. You can also look for the customized IP PBX solutions to fit-in with your growing business needs.

Five Profitable Features of Appointment Booking IVR Solution

Every business needs to send the reminder to its clients or follow up with their vendors. What’s more, managing business meetings is quite a tough task, once you expand your business. You need a dedicated person looking after your appointments. But, this conventional idea can be stuck due to issues in managing appointments manually. The technological advancement offers an easier way to manage your business appointments without any conflicts with the IVR booking solution.

Appointment booking IVR solution enables you to make an appointment anytime and anywhere. Automated appointment booking IVR solution can be half duplex or full duplex. Half duplex or a one-way communication is that the reminder message can be broadcasted, but that is system- generated message and the client can not reply to the same. While in the full-duplex communication, when the reminder is sent to the client, the client can also send the confirmation.

The profitable features of appointment booking IVR solution are listed as follows:

  1. Calendar integration: With IVR booking solution, you can integrate your Google calendar and keep the track of the appointments fixed per day, as well as you can look for the available time slot.
  2. CRM and database integration: CRM integration with the IVR solution keeps the track of your previous meetings as well as the upcoming meetings. You can simply add the people by inviting them as in web appointment applications.
  3. Text-to-speech conversion: Appointment IVR booking solution enables text to speech conversion, so you can simply add the memo and detailed agenda of a meeting by simply feeding in the IVR solution. It improves the user performance.
  4. Fax and SMS integration: With appointment booking IVR solution, you can improve your communication with the clients or users as it offers both fax and SMS integration.
  5. Web-based admin portal: With the web-based admin portal, you can easily customize your appointment IVR booking solution as per your business requirements.

The above features can be leveraged in increasing RoI of your business in following ways:

  1. Automation of appointment scheduling: Appointment booking IVR solution automates the process of appointment scheduling. Thus, eliminates the need of a person to manage your business meetings. It will not only automate the whole task of booking appointments but, also make it error free.
  2. 24/7 appointment booking facility: It gives you the opportunity to fix the appointment round the clock.
  3. No need for internet connectivity: Appointment booking IVR solution can be used without any internet connection. You can schedule the appointment simply by making a call.
  4. Get notified before meeting: The booking IVR solution sends you and your client’s messages about the meeting prior to 24 hours. You can also set the reminders prior as per your need.
  5. Avoid meetings on holidays: IVR booking solution manages the track of the holidays and the other off-days as it is integrated with the calendar.

As a leading VoIP service provider, FreeSWITCHService offers the premium appointment booking IVR solution to meet your business requirements in more effective ways.

How Dynamic IVR Builder can benefit Banking Sector

The revolutionary IVR (Interactive Voice Response) technology has brought a radical change in the company’s customer-centric communication methods. As a technological advancement, the dynamic IVR builder can facilitate entrepreneurs to offer pleasant customer experience. Communication requirements of the company can be fulfilled with ease through using IVR builder irrespective of business model and size. Though any B2C business can leverage the customized IVR solution, sectors like BFSI (Banking, Financial Services, and Insurance), eCommerce, retail, hospitality, and healthcare can get the most from thriving IVR technology and serve the purpose of offering a self-help tool to the customers while automating the communication process.

It is interesting to see how the dynamic IVR builder can help the banking and finance sector. Following are some of the noteworthy benefits of a custom IVR builder for the banking sector:

  1. Unique experience- An IVR creator can offer a unique experience to the customers as they interact with the automated system for having information about various services offered by the bank.
  2. Real-time advice and access- It’s easy for both existing and prospective customers to get the real-time information about various services and connect with the officer without waiting or hold time.
  3. Increased efficiency- The banking and finance sector can enhance their communication system while making it more customer-friendly with the help of custom IVR solutions. The IVR-based system assists banks to increase their efficiency and building a brand through gaining the customer’s trust.
  4. Resource utilisation- The dynamic IVR builder eliminates the requirement of hiring a dedicated staff for answering the customer’s calls. Banks can utilize their resources in other productive work thanks to the customized solution.
  5. Cost reduction- It’s easy to reduce overheads and other communication-related costs with the help of IVR solution. Banks can readily integrate other software like CRM (Customer Relationship Management) with the IVR system to get more personalized user experience.

That’s not all. It is fairly easy to customize the dynamic IVR builder with GUI (Graphical User Interface) for the banks, and multi-level IVR prompts can handle many communication-related operations in a seamless manner. Customers can get rid of waiting for their turn for any queries or service-related complaints through an IVR creator.

FreeSWITCHService offers tailored dynamic IVR builder at competitive rates for the BFSI sector using FreeSWITCH platform. Visit the company’s page to get more insight about multitenant IVR solutions.

Top Features and Benefits of Class 4 Softswitch

The Softswitch plays a critical role in the communication network through routing telephone calls by using the public Internet or the telecommunication network. It provides call control intelligence for establishing, maintaining, routing and terminating sessions in Voice over IP (VoIP) networks.

Class 4 Softswitches are capable of routing the calls between the longer distances. A typical Class 4 Softswitch uses intelligent routing types to overcome network congestion and latency issues while offering high-quality VoIP calls. Routing and billing are two of the core features of a Class 4 Softswitch to expand and manage a wholesale VoIP business.

The key features of Class 4 Softswitch are listed as follows:

  1. Call routing for WLR users: Class 4 Softswitch solutions are highly scalable and extendable as per increase in the number of customers. Retail switch providers use the pre-assigned routes to divert call traffic, which is beneficial for wholesale rental customers.
  2. Call filtering: Call filtering is used to eliminate irrelevant and unnecessary calls. You can blacklist certain contacts from the list to avoid any trouble.
  3. Billing interface including CDR: Class 4 Softswitch solutions have automatic billing interface with the detailed customer reports to ease the tracking of account details. Deploying the feature, there will be no unbilled call minutes to affect the profit margins for the wholesale carriers.

Deploying the above features, retail switch solution providers can get benefitted in the following ways:

  1. Affordable routing solution: Using the VoIP Class 4 Softswitch solution, you can get a routing facility at affordable rates. It enables successful call routing for national as well as international calls and ensuring greater profit margins for handling the VoIP traffic at the various locations.
  2. Automatic billing: Feature of automatic billing is used by the wholesale service providers to track their customer accounts more accurately. Softswitch can be deployed to offer wholesale billing, SIP-to-SIP billing, prepaid billing, postpaid billing, tax/VAT billing and SMS Billing.
  3. Load balancing: Softswitch offers dynamic call balancing for IP traffic. The development of your business largely depends on how successfully your Softswitch is able to handle the greater traffic during peak hours.

At FreeswitchService, we offer the premium Softswitch solutions to the VoIP service providers at competitive rates. We offer quality solutions that enable you to diversify your business.

Let Your Speech work for You- Dictation App is Here!

Nowadays, our lives are revolving around the computers, laptops, smartphones and other smart devices. From basic to complex operations, entrepreneurs keep on relying on technological advancements for performing daily business processes. Dictation process is no exception. The dictation application eliminates the tiresome practice of typing from your workplace.

The dictation application is a tool that is capable of converting your voice to the text. These speech-to-text applications could be an ideal arrangement for your working life, whether used in interviews, meetings or note-taking. It can work as our personal assistant.

Several features of the dictation application like voice to text converter, easy editing, powerful transcription, formatting, etc. can be readily utilized to benefit your business.

Here are a few notable benefits of a dictation application :

  1. Promotes Mobility: Dictation application development facilitates the speech-to-text conversion. It opens up new doors in terms of taking real-time notes and dictation while saving productive time. You can write your memos, create notes or record your thoughts without sitting at one place in your office or home.
  2. Record while traveling: With the dictation application, you can make memo even when you are traveling. All you need to do is speak whatever you want to note and the dictation application will do the rest.
  3. Boost your work efficiency: When you replace the conventional typing method with a dictation app to speak into, you’ll be able to boost the average typing speed by nearly 4 times. In a way, the app can significantly increase your work efficiency.
  4. Fill online forms with your voice: Dictation application enables you to fill the lengthy forms online by your voice instructions. It decreases your efforts of manually typing text, especially the repeated text that can’t be copied and pasted.
  5. Improves accuracy: Speaking directly into a dictation application that can engross your words into text for you. It will drastically improve the accuracy of your documents.
  6. Custom applications: With the dictation application development service, you can integrate the required features in your dictation app through customization. It adds the personal touch. Our customized dictation app solution also offers you the choice to configure the voice commands for formatting the documentation and performing the routine tasks like sending emails. The customized dictation application is more like your personal assistant that works according to your guidance.
  7. Compatible with existing apps: Dictation application is developed in a way that they are easily compatible with the existing documenting applications. It enables you to easily copy the text from the app and copy them to document somewhere else. It saves your time and energy of typing the context in some other application and make the dictation applications the choice for several businesses.

Above all these benefits, Dictation applications are cost-effective solutions that can be used with any existing business IT system to get the most from the technological advancement.

Importance of Softswitch in VoIP Domain

Softswitch can be considered as a backbone of the VoIP domain. To effectively meet the business communication-related needs, and to reduce the operational costs, VoIP service providers require a Softswitch. It should have low initial outlay and the potential to add up capacity and service benefits of your choice. Softswitch is the software developed to handle IP-to-IP phone calls within the telecommunication network.

Softswitch is equipped with several benefiting features like call forwarding, call routing, live call monitoring, client management, etc. Softswitch solutions can serve the customers residing anywhere from the smallest to largest geographical areas. When routing the calls between the smaller regions like within a city, an organization or the smaller state, they are categorized as Class 5 Softswitch. Whereas, Class 4 Softswitch is capable of making long distance calls using the VoIP solution.

Here are a few noteworthy benefits of Softswitch solution, which made it the choice for the VoIP businesses:

  1. Reduced operational cost: VoIP billing operations have automatically reduced the operational cost. This enables VoIP providers to concentrate upon major aspects like sales, marketing, scaling business etc. to gain greater profits.
  2. Additional Security: When using the software for improving your business, the primary concern is of security. Softswitches are already provided with an internal firewall. It also enables the use of OTP for account access.
  3. Customized payment packages: Softswitch solution is not provided with any mandatory billing plans. If you are an MNC or any startup, your plans and business requirements are surely not the same. Softswitch adds the bonus here with the choice to choose the pay packages as per your business requirement. You can opt for the standard plans as well as can get the customized invoice plans.
  4. Unique Billing: Softswitches are equipped with the unique billing software. This system saves you from the trouble of manual billing and manual bill payment.
  5. Diverse functions: Softswitch solution reduces the trouble of opting for multiple solutions for fulfilling a variety of communication requirements of your businesses. Softswitch offers multiple functions with VOIP Softswitch like call routing, reporting, mobile number portability, billing, call recording, etc.

At FreeswitchService, we offer the best-in-market Softswitch solutions to boost the ROI of your company. We are well known in the VoIP industry for the VoIP solutions and services.

Benefit Your End-users with Multi-tenant IP-PBX

Multi-tenant IP PBX solution is much more than just a Class 5 Switch or an IP PBX solution. It is the PBX software that includes every aspect of modern communications, right from VoIP telephony to contact center solutions, private and group messaging, voice and video conferencing, Salesforce and other integrations.

Multi-tenant IP PBX solution can host numerous tenants at once by deploying a single server for serving people residing in your office or in different premises. When you want to improve ROI of your company, you need to offer cutting-edge features to your customers. You can save thousands of dollars by relying on the field-tested platform backed by a solution provider who insists on the quality assurance.

Here are a few benefits of IP PBX solution:

  1. All-in-one solution: IP PBX solution delivers a full suite of VoIP telephony features in a range of packages suitable for deployment by enterprise customers of all scales. Multi-tenant IP PBX solution is provided with the service provider portal as well as the billing integration.
  2. Easy deployment and service delivery: Multi-tenant PBX includes everything required for fast deployment in public or private cloud, on bare metal or in any virtual environment. Software updates can be delivered via repositories, which make updates easy and predictable.
  3. A multitude of features: You can offer your clients with the numerous features of multi-tenant IP PBX software. It offers the features like chat, voice and video calls and conferencing, screen sharing, CRM, and application integration. This enables service providers to offer advanced, cloud-based unified communications to their business customers and successfully compete with cloud services offered by larger competitors.
  4. Reduces administration expenses: Installation expenses of the IP PBX solution are very limited and the solution doesn’t require device replacement. Gradual software updates can simply solve your issues which don’t require any expert advice from technically rich individuals. It often needs limited up-front investment in the hardware which reduces installation cost. Since software updates are available to resolve the system issues, it reduces the gradual maintenance cost and improves company’s RoI.
  5. CRM integration: By providing integration with the service desk and CRM applications like Zoho, Salesforce, Zendesk, etc. You can help your clients to improve their business values. Also, you can easily add other advanced features in those applications with the custom PBX solutions.

FreeswitchService offers the best-in-market, affordable multi-tenant IP PBX solutions that can be further customized as per the client’s business requirements.