In the good old days a professional such as a doctor, consultant, lawyer, engineer and company executive would have a personal secretary. One of the tasks of the personal secretary was to fix appointments so that her busy boss could concentrate on his work. The secretary would also do double duty of making coffee and other sundry functions. But then secretaries have their drawbacks. They work only for 8 hours and can go off on holidays. The appointment schedule of the busy executive is thrown out of gear. There is a more reliable and modern solution in the form of interactive voice response appointment solution that has all the advantages of a secretary with none of the drawbacks.
How does appointment IVR work?
The appointment IVR solution is a software package that installs into an existing IT infrastructure in a professional’s individual system or the networked system in a company. The graphical user interface makes it easy for the user to set it up and it gets to work 24 hours of the day. Anyone wishing to make an appointment dials a specified number and the interactive voice response guides the caller who then proceeds to make the appointment by pressing the appropriate number. The IVR software for appointment automatically schedules an appointment and confirms it to the caller. Users can access the system and find appointments or be notified on their phone about their schedule.
There is more to appointment IVR booking:
Appointment booking IVR solutions incorporate a host of other useful features such as calendar integration and CRM integration. A text-to-speech conversion and scripting feature is part of the package as is recording and playback. One can send fax or SMS because these facilities are included in the appointment IVR solution. One can also access logs to better manage the appointment process.
How do professionals benefit by the automated IVR appointment process?
- The entire process is automated and works 24×7. Humans are prone to errors; the software is not.
- One can program holiday messages and also include a slot for emergency hours and input desired hours during which appointment may be scheduled.
- It does away with the need to have a secretary to handle appointments and results in huge cost savings besides offering excellent customer satisfaction.
Companies and individuals may maintain a website and have a form available for people to make use of to book appointments but not everyone would like to access the internet. The IVR appointment software lets people make appointments using their mobile phones in just a couple of minutes. Freeswitchservice.com appointment booking IVR solution is the result of refined development that factors in the need of customers and their customers to ensure business growth.