How SMEs and Large Enterprises gain Benefits from Custom IP PBX Solution

Efficient business communication is imperative to survive in today’s highly competitive business scenario. As the cloud computing technology thrives, enterprises can get the competitive edge through integrating a robust and state-of-the-art communication system replacing the outdated PBX with reliable IP PBX solution.

FreeSWITCH platform facilitates the development of customized IP PBX solution that can seamlessly deliver audio, video, and data content. The FreeSWITCH-based solution has many business-friendly features that can enhance the communication without occupying much space at the premises.

The tailored IP PBX solution facilitates video and audio conferences and offers additional features like IVR (Interactive Voice Response), Text-to-Speech (TTS), and SIP to address various communication requirements. Enterprises can readily integrate the solution with the existing PSTN network as it is compatible with various systems. Business persons can provide their organizations a greater mobility and more versatile connectivity that eventually reduces the operational costs. Free calling within the network and unlimited extensions are also possible with bespoke IP PBX software.

Here are a few noteworthy benefits of FreeSWITCH IP PBX solutions irrespective of company size and business model:

  1. Improved customer experience: CRM integration and other user-friendly features assist businesses to improve customer experience.
  2. High RoI: Companies can save big bucks over long distance as well as international calls as the solution uses VoIP technology that can increase the RoI in a longer run
  3. Competitive edge: It is easy to configure and upgrade the existing IP PBX solution as per the changing business requirements that offer a competitive edge
  4. High flexibility and 24/7 availability: With a customized IP PBX solution, organizations can enjoy high flexibility and better productivity followed by enhanced customer support and 24/7 availability

Better communication: The customized solution is highly compatible with an existing system that can enable companies to establish unified communication

In a nutshell, the bespoke FreeSWITCH IP PBX solutions can effectively meet the business communication needs. Small, mid-size, and large enterprises can get the most from this solution alike in a cost-efficient manner as FreeSWITCH is an open source platform.

FreeSWITCHService offers premium quality IP PBX software solution at competitive rates to its global clientele. Visit our website to know more about our solutions in the domains of audio-video conferencing, IVR (Interactive Voice Response), Class 4, Class 5 Softswitch, DID (Direct Inward Dialing), and SBC (Session Border Controller) using the FreeSWITCH domain. Businesses across the world can leverage the advantages of VoIP technology using our tailored solutions.

Five Fabulous Business Benefits of IoS Apps in Construction Industry


These days, smartphones are in trend, which saves a plenty of precious time to travel for casual conversations and assist greatly in simplifying business activities. One of the greatest beneficiaries of this prevalent trend is a construction sector. Today, construction professionals face many challenges like the in-time completion of projects, with the quality control and assured safety. Mobile apps can assist them greatly in overcoming these challenges.

As per the JBKnowledge Construction Technology Report, 72% of construction professionals use smartphones and 50.1% use tablets on the construction site. With the surge in the number of iPhone and iPad users, iOS emerges as one of the most appropriate platforms for building IoS apps for the construction sector.

Here’s a short list of customized iOS apps’ benefits that will transform the construction business over the next few years:

  1. Improved communication: Usually when an architect is asked to make certain changes in the planning, he has to leave his office and move to the construction site, grabs set of blueprints and heads back to the office with the different version of blueprints. Now, with custom iOS apps, architects need not travel between the places, they can simply open up their iPad to do the necessary changes in the blueprint app, mark up the problem and can email it from his current location.

  2. Easy to carry documentation: When handling the commercial construction projects like road and bridge construction, school construction etc, maintaining the documentation is extremely necessary for the legal reasons. Creating an individual app for construction services can help companies manage all the necessary documents. With realty iOS apps, constructors can store the text as well as images and other relevant data with ease.

  3. Enables daily reporting: Creating a separate app for construction and project personnel can help companies handle the daily reporting. It also allows employees to easily update the daily report by filling the field reporting forms. It enables easy submission without any wastage of paper.

  4. Simple customer feedback: A custom iOS app enables the customers to monitor daily progress of the construction work anywhere and anytime conveniently. In case any of the clients disagree or want to have certain customizations, they can simply update it in the app. Also, real estate iOS apps provide the detailed information about the company, and the realtors can also share the information of upcoming and previous projects. This enhances the client’s trust.

  5. Check the progress with analytics: The most frustrating thing about the construction company is that what’s going on the field is not in the absolute accordance with the blueprint or the plan. But, the companies can keep an eye on the qualitative and the quantitative work accomplished by the laborers through enterprise-grade iOS apps. Integration of Google Analytics in a customized iOS application can completely revolutionize the way of task accomplishment for a construction sector.

At Ecosmob, you can get the premium iOS apps to promote your construction business. It enhances mobility, improves management and enables to get a real-time information. With our custom iOS apps, you can integrate an existing system and a customized website to enhance your brand value.

Why E-commerce Sector needs Contact Center Solutions

As digitization and automation gain ground in every field, people prefer to shop online from various ecommerce stores over the traditional brick-and-mortar shops. E-Commerce enables customers to shop anytime and anywhere without any fuss of moving in the crowded marketplace and make price comparison among various brands.

But, the story doesn’t end with the purchase of certain products, you should know whether or not the customer is happy with the product quality and services. Customer satisfaction is the utmost priority for any business. If, for some reason, the customer fails to stay in touch with the company in today’s competitive age, it could be harmful for any organization.

Right from the lead generation to customer retention, you need solutions that revolve around your customers’ satisfaction. The call center solutions enable customers to get their inquiries answered via a phone call only. Whereas, the tailored contact center solutions offer facilities like chat services, email, instant messaging, and web interfaces. The Contact center software can support the contact centers to handle inbound, outbound and blended call center solutions with the additional benefits.

Here some of the interesting ways in which contact center solutions can benefit the e-commerce sector:

  1. Round-the-clock connectivity: An e-commerce sector requires 24*7 connectivity with the consumers, which can be difficult when handled manually. With the contact center software, it can be easily solved through useful features like auto answer, multiple call handling, missed call tracking, video conferencing, business notifications etc.

  2. Real-time solutions: With the contact center solutions, customers can communicate their problems with real-time video communications as well. At times, live video can be more helpful in convincing your customer about the functioning of a certain product.

  3. Multichannel communication: Contact center solution enables customers to communicate through using multiple contact channels such as voice, SMS, email, chat etc. It gives customers the flexibility to choose the method of contact at any given time, and enables your organization to provide the same prompt, informed customer experience across all channels.

  4. Helps boost sales: When a consumer comes across a new eCommerce store, the first instinct is to verify the credibility of the business to make up for the lack of direct touch and feel of the products to ensure quality. When callers are welcomed with a pre-recorded message and their queries are addressed instantly, they feel safe to deal with the organization and that ultimately boosts your sales.

Ecosmob offers you the premium contact center software for enhancing your business scalability. Our modular, scalable & reliable contact center solutions will help you maximize productivity and flexibility of your online business.

Order Tracking IVR Solution

Interactive Voice Response (IVR) System is used by diversified companies to improve their ROI and to raise their brand value. Various renowned applications of IVR solutions in recharge/mobile bill payment, appointment booking, dictation application, telemedicine, Order tracking IVR etc.

The order tracking IVR is provided with the distinctive IVRS, which attends the client calls automatically and responds them as per the fed logic. The order tracking IVR is to allow your customers to track their orders that are shipped but yet to be delivered. With the increasing demand for e-commerce, m-commerce, gift shops, cake shops, cargo shipment services etc. logistics IVR solution is making its position in the market.

The key features of Order tracking IVR are listed as:

  1. Maintain database of user information

  2. Configurable welcome prompt

  3. Configurable IVR prompts

  4. IVR prompt recording

  5. Text to speech conversion

  6. Web based admin panel

  7. Multilingual support

The crucial benefits of Order Tracking IVR are listed as:

  1. 24*7 connectivity: It enables you to stay connected round the clock. You can track the order you placed anytime.

  2. Decrease customer call hold time: Using order tracking IVR, your customers will simply make a call which is answered with an automated welcome message. They can get required tracking information by feeding their tracking details. Since, it is entirely based on IVR, there will not be any call waiting and this reduces their time wastage.

  3. Active notifications: Order tracking IVR alerts you about the tracking records of consignments when travel across the destinations. You can opt for receiving notification through an IVR call or through the text message.

  4. Multi-level IVR menu: With dynamic IVR solution, we can create multi-level IVR menus and boost caller experience in a better way by using IVR system or solution. It enables us to build the response in accordance with the input fed by the user, which may vary as per user’s requirement.

  5. No need of internet connection: Logistics IVR solution neither requires a smart phone nor an active internet connection. Since, a single solution can be used to serve the metro and rural customers with the same quality service, it expands the customer reach.

At FreeswitchService, you can get the best-in-market Logistics IVR solution and Order tracking IVR to expand your business across the world. Our Dynamic IVR solutions satisfy your customers and generate more revenues for your businesses.

Customized FreeSWITCH-based Solutions for Enhancing Unified Communications

FreeSWITCH, a real-time communication platform, enables developing solutions that can seamlessly run on any computer. It is a scalable, open source, cross-platform telephony platform designed to route and interconnect the contemporary communication protocols using audio, video or any other media forms.

FreeSWITCH was initially installed and designed in 2006, as an advanced version of Asterisk. The platform is highly suitable to fulfill the telecom needs, irrespective of the business size.

With Freeswitch, you can get a tailored communication system for your firm. It provides a stable telephony platform for developing many customized applications that address business communication requirements. FreeSWITCH exploits VoIP technology to enhance unified communication and thus it is also known as VoIP FreeSWITCH.

Some of the highly useful FreeSWITCH-based solutions from business viewpoint are:

  1. Conferencing: Cost-effective FreeSWITCH conferencing solution enables you to connect with anyone from anywhere using an easy-to-use, web-based interface. It enables audio as well as the video communication. It also enables companies to share documents with ease along with the screen sharing feature that makes it the choice of thousands of enterprises globally.

  2. Class 4 Softswitch: VoIP FreeSWITCH employs Class 4 Softswitch to manage wholesale VoIP traffic across the globe. It facilitates the establishment of a connection between different telephone lines across the network and managing it entirely with the help of software.

  3. Automated response with IVR: FreeSWITCH IVR(Interactive Voice Response) enables firms to offer services of bill payment, mobile recharge, etc. to their customers using a phone without active internet connection. It offers automated call handling system to attend the customers instantly and cost-effectively with digital quality. The simple function can be used to build diverse solutions listed as:

    1. Appointment Booking IVR

    2. Balance/Recharge IVR

    3. Order Tracking IVR

    4. Telemedicine IVR

    5. Multi-tenant Dynamic IVR

  4. Dictation Application: Writing notes in the conference or a meeting can be distracting for you at a certain level. Now, VoIP FreeSWITCH can be utilized to develop your personalized Dictation application that can transcribe your speech into the text at proficient speed. It helps you concentrate in the meeting, improves your work productivity and saves your time as well.

  5. FreeSWITCH SBC: FreeSWITCH SBC(Session Border Controllers) are highly scalable and powerful network security solutions to keep your network away from any malicious attacks or database theft. It utilizes VoIP to exert control over the connection establishment and termination process.

At Ecosmob, we offer premium quality FreeSWITCH development solutions that meet the needs of various enterprises. We provide customized FreeSWITCH-based solutions as per the business model and the communication requirements of your enterprise. Visit our page to know more about FreeSWITCH-based services.

How IoS Apps benefit Thriving Hospitality Sector

Growing leisure expenditure and improved lifestyle have brought good news for the hospitality industry. Many well-established hotel brands believe that premium service quality is necessary, but, not sufficient for increasing the brand value. With the revolution in the IT industry, professionals are focusing on improving customer-focused services online to spread awareness and enhance coverage that ultimately impacts the hotel’s standing.

These days, many people have started using the mobile apps for planning their trips. As per TripAdvisor’s survey, 60% of respondents claim that they have downloaded travel apps on their mobile devices. Now, if you are confused to choose between android apps or iOS apps, the answer lies with your web analytics. From your web analytics, you can check with which devices users are accessing it. In case, you are having more iOS users than Android users, custom iOS apps would be an ultimate choice. Here are interesting ways with which iOS apps are already benefiting the hospitality sector.

  1. Ease of approaching clients: The customized iOS hospitality apps can be profitable for your business in many ways. By enabling push notifications, you can inform your users about the recent updates, as well as send an announcement for the recent offers and promotions. Also, in-app promotions can also help you get more leads and you can also earn from them.

  2. Easy booking: Our iOS apps for hotels enable easy booking. It saves the customer’s time of manually visiting the place or dialing the executive to check availability. With our custom iOS apps, you can also offer bookings for travelogue, hotels, car/bus rentals etc.

  3. One-stop solution: There are numerous iOS apps from the hospitality industries that offer multiple services like hotel booking, transportation scheduling, trip scheduling, car rentals, sightseeing, insurance, ticket booking, and even other travel related shopping. This saves customers’ time of switching between the apps. What’s more, the customers need not get confused with their card credentials, they can simply save the details for the quick processing.

  4. Automation: When customers are planning to travel between places, and they change the planning multiple times, it can create confusion for the executives who handle it. But, now with our iOS apps, the hospitality industry gets benefits of automation. It is easy to change the planning multiple times and choose the exact solutions using customized iOS applications. From the business perspective, we have all operations like booking, invoicing, billing, scheduling and rescheduling and cancellations also.

Ecosmob can offer you the best-in-class customized hospitality apps with the desired features. With such technology advancements, you can keep the track of your customers while managing and maintaining your businesses in the most effective manner.

How Mobile Apps are Beneficial for Small Business

Most people think that mobile apps are only for the well-established businesses with large budgets, but it’s a myth. Companies, irrespective of their size and business models, have started focusing on consumer-focused apps while considering opportunities to connect with the target audiences and showcasing their products.

Why Android mobile apps/ iOS mobile apps?

In today’s mobile-driven era, it’s hard to think any source better than Android Mobile apps and iOS mobile apps to engage customers and increase your market reach. Indeed, the enterprise mobile applications are the best way to stay ahead of the curve in the current challenging business scenario. The app is beneficial for the internal process management, enabling the mobile workforce, helping to assist customers, increasing market reach, etc. Also, the number of people accessing the Internet from their cell phones has already surpassed the number of users who access the Internet from desktops.

Our next concern is, how mobile apps can be helpful in connecting your business with the target audience. Apart from enabling market presence round-the-clock, how will it help you in making your brand image? So, here are certain ways explaining the benefits of mobile apps for small businesses:

  1. Make stronger brand value: The customized mobile application offers consumers to establish communication with your brand. It enables you to interact with the audience gradually and offering the services in accordance with the market trend. The after- sales reviews also matter for making your brand image, which you can get through such apps. Mobile apps can strengthen your brand while educating your customers about your products and services.

  2. Generate online traffic: With every individual owning a smartphone, it is, even easier and profitable to develop apps that can be accessed and used to gain information. The easier it is for the customer to find important information, the better will be the conversion rates. At times, a good Android mobile app can gather greater traffic than a website.

  3. Enhance sales: A user-friendly Android app is easy to access. It also enables clients to access the website at any point of time. However, the apps offer easy sharing of products over messengers and other social networking platforms. It allows customers to choose products from multiple options and buy them through using their smartphones rather than limiting the accessibility to desktops only.

  4. New updates with push notifications: You can send push notification on every update through a business-grade mobile application. It is better than email marketing and offers more chances to grow the business.

  5. Boost profits: Customer satisfaction always results in the increase of sales figures. People, pleased with your products and business, can be vocal representatives of your company. There are several analytics tools that permit you to check that how your customers are connecting with your app and the way it is boosting your business.

At Ecosmob, you can get the premium Android/iOS mobile apps with all the desired features. Our teams of business experts and dedicated app developers can come up with the most suitable app solutions for your business.

5 Business-friendly Features of Customized WebRTC Client Solution

When it comes to real-time communication, especially when your offices are a distance apart, nothing can beat WebRTC client solutions. It is the latest technology that allows users to engage in audio and video communication session directly from the web browser. It doesn’t require downloading of any specialized client software or any additional plugins. WebRTC solution runs only on the selected browsers like Firefox, Google Chrome, Opera etc.

FreeSWITCH is a scalable, open source telephony platform designed to route and interconnect popular communication protocols using audio, video, text or any other form of media. FreeSWITCH WebRTC client solutions are user-friendly, easy-to-use, highly secure, and they have some of the noteworthy features including:

  1. Audio and Video Calling: Because of high-quality codecs, we get the high-quality audio and video communication, which enables the WebRTC solutions to be used for conferencing. Since WebRTC solutions are platform and device independent, they are the choice of many new business ventures.
  2. Data Sharing (files/images): With data sharing, you can readily share the documents, images, and presentations even during the conference.
  3. Screen Sharing: It is one of the most beneficial features of WebRTC Video Conferencing Solutions. It permits sharing the screen with the participants during the conference. Also, by highlighting certain points, you can make them understand the details more easily. It enables easy download of documents during the conference.
  4. Real time chatting: In case, you would like to share or suggest something to any of your colleague personally, it allows you to text them, even during the conference. It made the meetings more comfortable and productive.

Secured Connections: WebRTC client solutions offer encrypted audio and video communications, thus, offer the secured communication. Since we don’t require any third party client software, our web-to-web communication is highly secure.

With FreeSWITCHService, you can integrate your business system with tailored communication solutions. Without any additional hardware and plugin installations, our custom WebRTC solution offers conferencing and peer-to-peer file sharing facilities. It can be used for connecting your clients as well as your customers in more innovative ways.

Healthcare Industry and Conferencing Solutions-Made for each other

Whether it is about managing a large urban hospital or a small rural facility, video conferencing has successfully approached in many ways. It assists the healthcare enterprises in dealing with thriving educational, managerial, and patient challenges. It facilitates doctors with an easy access to the patients living in the remote areas.

Tailored conferencing solutions not only improve communication amongst hospital network but also facilitate best possible solutions for the research partners. Such solutions help staff communicate the patient’s report with the experts globally. Healthcare enterprises can get customized solutions that enable them to offer access from mobiles, iPads, laptops, and desktop computers. In a way, such solutions allow mobility while making conversation while saving time and travel expenses.

Here are some important aspects how conferencing solutions help the healthcare industry:

  1. Reach the unreachable: Conferencing solutions help the patients access and converse with the physicians for a routine checkup as well as for emergencies. You need not worry about the security while discussing the patient’s report or details of the formula of any drug. Our secure video conferencing solutions support telemedicine.

  2. Global collaboration: You can share the medicinal solutions, study prognosis with our easy data sharing feature. It promotes the involvement of global experts in your research and development team.

  3. Improved care of patients: By using video conferencing, a hospital can eliminate the need to transfer a patient who requires a special medical attention. It enables the communication with the doctors living in the remote location and helps to improve the patient’s treatment. With the help of technology, a doctor can fully examine the patient for the real-time diagnosis.

Our customized Conferencing solution development offers benefits of VoIP advancements for improving healthcare services. If you are seeking for the innovative solutions to connect your healthcare units with the patients, our premium software solutions can serve you at their best.

How Class 4 Softswitch Solutions help VoIP Calling Service Providers

Softswitch (a smart short form of Software Switchboard) is a universal term for application program interface (API) software employed to bridge a public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP). It does so by simply separating the call control functions of a phone call from the transport layer. It uses software running on the general purpose computers to link the phone calls across VoIP.

Being analogous with conventional PSTN, the Softswitch virtually and automatically routes calls as per the programmed logic. It doesn’t need to be operated manually.

When a Softswitch solution is used to direct and redirect the telecom traffic using VoIP for long distances, it is referred as Class 4 Softswitch solution or VoIP Softswitch, which is the wholesale solution. It enables IP-to-IP interaction and handles excess long distance traffic between the carriers.

Primary characteristics of Class 4 Softswitch are:

  • Protocol support and conversion

  • Transcoding

  • Flexible UI (user interface)

  • Calls per second rate

  • Billing interface including CDR

  • Average time of one call routing

  • Number of concurrent calls

  • Intelligent call routing

  • Secure firewall

Want to know more about the profitability of Softswitch? Read on to know how VoIP Softswitch can be favorable for your VoIP calling services-related business.

  1. Handling capacity: Class 4 Softswitch holds a greater call handling capacity. It handles the traffic between the carriers only. Our customized software solutions are also capable of restricting and expanding the traffic handling capacity on demand.

  2. Type of service: The VoIP Softswitch is a central office telephone exchange which is used to interconnect local exchange carrier offices for long distance communications over the internet.

  3. Reduce call rates: Class 4 Softswitch has call per second rates. It enhances the capacity of existing network connection by transferring data on the IP networks. Its affordability makes it a choice for a majority of business solutions.

At we offer you customized Class 4 Softswitch solutions. VoIP is the choice of the majority of wholesale VoIP solution providers, PSTN, Telco Operators, carriers etc. Enterprises prefer VoIP over the traditional telephone systems for their secure, scalable networks and load handling capability. We have successfully delivered VoIP solutions across the globe and you can bank on our expertise as well as experience for having client-centric solutions.