A Softphone (Software Telephone) is a software that can enable calling from the computer. The softphone enables the user to place calls as well as to receive them.
Depending upon the type of connection, we can integrate the softphone in the communication system for making calls using conventional PSTN (Public Switched Telephone Network) or via VoIP telephony. With VoIP Softphone, you can make calls with your desktop or laptop using a VoIP service. Skype, iChat, and GoogleTalk are some of the highly popular services that use the revolutionary VoIP technology.
How does Softphone work?
A Softphone’s interface acts in the same fashion as a physical phone’s interface; however, unlike a physical handset, the display is projected on the user’s screen. It works clearly by converting original telephone audio into the digital format that can be transmitted over the Internet. Also, it converts incoming digital signals from the Internet to standard telephone audio. Since it is an application, it also requires a microphone, loudspeaker, and headset for the voice communication.
Most softphone applications also include various features to give us increased value as compared to the traditional communication method. For example, many softphones feature a built-in instant messaging feature that enables you to send a text message rapidly without making a time-consuming phone call. Another great benefit that softphones offer is visual voicemail. It’s like treating your calls like an email browser. These features make Softphone a smart choice!
Benefits of Softphone :
- Cost-effective solutions: Softphones offer affordable call rates using the VoIP technology. Also, they don’t require conventional desk phones and saves the cost of wiring. This ultimately minimizes the investment and proves to be a cost-effective communication solution.
- Digital database: You need not bother maintaining a physical phone directory to call individuals. With the Softphone, you can easily call someone directly from the computer’s address book, only by clicking the number.
- Replace the traditional desk phones: Many mobile workers, office users and even individuals at home prefer softphones over the traditional desk phones as they are highly convenient. They don’t occupy space and offer wireless software solutions.
- Unified solution: These days, businesses are expanding, and you need to stay in touch with your business partners and customers. With a Softphone, you can keep your contacts updated, irrespective of your location and can access them from anywhere. You can also save more cost on the national and international roaming with the Softphone. Inbuilt features of softphone are speed dialing, teleconferencing, text, IM, video capabilities, call forwarding, call waiting, etc.
The features and functionality of each softphone will vary from one softphone provider to another. But, you can always ask to add more features with the customized Softphone solution. Softphones won’t compromise with the quality of communication, rather saves your time to manage database as well as prevent your staff from working on tedious and time-taking tasks. Softphones will be most advantageous in the contact center and help desk.
The PC is always on and the sole function of the agent is to speak, listen, enter and retrieve data. It keeps your customers and client content with the services and ensures round-the- clock connectivity.