How Softphone works for VoIP

A Softphone (Software Telephone) is a software that can enable calling from the computer. The softphone enables the user to place calls as well as to receive them.

Depending upon the type of connection, we can integrate the softphone in the communication system for making calls using conventional PSTN (Public Switched Telephone Network) or via VoIP telephony. With VoIP Softphone, you can make calls with your desktop or laptop using a VoIP service. Skype, iChat, and GoogleTalk are some of the highly popular services that use the revolutionary VoIP technology.

How does Softphone work?

A Softphone’s interface acts in the same fashion as a physical phone’s interface; however, unlike a physical handset, the display is projected on the user’s screen. It works clearly by converting original telephone audio into the digital format that can be transmitted over the Internet. Also, it converts incoming digital signals from the Internet to standard telephone audio. Since it is an application, it also requires a microphone, loudspeaker, and headset for the voice communication.

Most softphone applications also include various features to give us increased value as compared to the traditional communication method. For example, many softphones feature a built-in instant messaging feature that enables you to send a text message rapidly without making a time-consuming phone call. Another great benefit that softphones offer is visual voicemail. It’s like treating your calls like an email browser. These features make Softphone a smart choice!

Benefits of Softphone :

  1. Cost-effective solutions: Softphones offer affordable call rates using the VoIP technology. Also, they don’t require conventional desk phones and saves the cost of wiring. This ultimately minimizes the investment and proves to be a cost-effective communication solution.
  2. Digital database: You need not bother maintaining a physical phone directory to call individuals. With the Softphone, you can easily call someone directly from the computer’s address book, only by clicking the number.
  3. Replace the traditional desk phones: Many mobile workers, office users and even individuals at home prefer softphones over the traditional desk phones as they are highly convenient. They don’t occupy space and offer wireless software solutions.
  4. Unified solution: These days, businesses are expanding, and you need to stay in touch with your business partners and customers. With a Softphone, you can keep your contacts updated, irrespective of your location and can access them from anywhere. You can also save more cost on the national and international roaming with the Softphone. Inbuilt features of softphone are speed dialing, teleconferencing, text, IM, video capabilities, call forwarding, call waiting, etc.

The features and functionality of each softphone will vary from one softphone provider to another. But, you can always ask to add more features with the customized Softphone solution. Softphones won’t compromise with the quality of communication, rather saves your time to manage database as well as prevent your staff from working on tedious and time-taking tasks. Softphones will be most advantageous in the contact center and help desk.

The PC is always on and the sole function of the agent is to speak, listen, enter and retrieve data. It keeps your customers and client content with the services and ensures round-the- clock connectivity.


Why Investing in SBC solution is Profitable for VoIP Service Providers

Session Border Controller (SBC) solutions are designed to connect SIP Trunk providers or to other Voice over IP (VoIP) systems. The primary motive of SBC services is to offer a secure entry point in a VoIP network. SBCs are extremely popular among the VoIP service providers worldwide as they offer safe and secure connectivity in a quick manner. The SBC solution also keeps control over signaling and transfer of other media streams while guiding the call sessions.

As the businesses tend to prefer VoIP technology over a conventional telecommunication system, a huge surge recorded in the number of Internet-based calls in the recent times. It has increased the workload of VoIP service providers significantly. With the help of SBC solution, the service providers can readily manage the massive flow of simultaneous calls while offering a secure communication experience to the customers.

Here are the convincing reasons that prove the profitability of SBC solution for VoIP service providers:

  1. Ensures reliable and secure services: Having connectivity with other networks always brings security risks. Some risks are generic, such as Denial of Service (DoS) attacks, and some are voice specific, such as toll fraud or attempts to manipulate the media. Features like topology hiding and other ensure security against such risks. When observing from a security perspective, an SBC is an addition to a firewall and is not a replacement.
  2. Improves service quality: When using SBC services, you will be using Digital Signalling Processor (DSP) for encoding/decoding. Using the encryption features, SIP protocol can be used between two sites to minimize opportunities for call interception. This ensures maximum privacy even over the public internet. This further improves the quality of VoIP services.
  3. Keeps CDR & reports: An SBC solution keeps the track of detailed call reports. It also keeps the track of call recording or SIP phone support. CDR (Call Detail Records) reports are helpful for the clients as well as customers to check the call details whenever required.
  4. Assures interoperability: Since all the VoIP solutions aren’t created equal, SBC is designed to handle TCP/UDP conversion, codec conversion, and connectivity to H.323 systems (so you do not need to upgrade the legacy system). This ensures interoperability among systems.


At FreeswitchService, we offer the premium SBC solutions using the robust FreeSWITCH platform to meet your business requirements.

Importance in brief- Class 4 and Class 5 Softswitch

Before the advent of Softswitch, telecom operators remained busy in manual call switching between the PBX systems. This not only increases the overheads for the company but also delays the call. Manual call switching often creates confusion that leads to erroneous connectivity. This problem was later eliminated by the automatic exchanges that are capable of tracking a call hook-off. But, it was an electromechanical system having some glitches.

Softswitch solution is the software responsible for automatic call switching between the phone lines. Softswitch has eliminated the need of installing heavy hardware. The Softswitches use general-purpose servers and VoIP technology and are gaining ground these days because of user-friendly features.

A Softswitch takes care of two main tasks: terminal control and call control. Terminal control focuses on call registration, admission, and entails the connectivity status. Whereas call control is exactly the way it sounds, it keeps the track of signaling, call routing and call accounting. A Softswitch is deployed at the junction point of the circuit-switched and packet-switched network.

Based on the area of coverage, characteristics and features, we can classify softswitches in two types namely, Class 4 Softswitch and Class 5 Softswitch. Class 4 Softswitch covers a long distance communication line between the countries and routes the calls to the class 5 Softswitch of various areas.

VoIP Class 5 Softswitches work through the SIP (Session Initiation Protocol) protocol. It is reliable, secure, and highly scalable Softswitch solution that connect your calls to the end users. To be particular, it is utilized to handle and course calls inside a nation, town or a city.

Softswitch solutions not only perform the function of call switching but also measure minutes and send the bill to the customers automatically. VoIP service providers can install it on any server as there is no need to have it on a customer’s premises. What’s more, the Class 5 Softswitch is tailored with the user-friendly features like client management, call management, call monitoring, and reporting.

At FreeSWITCHService, we offer the best-in-market Softswitch solutions using the robust FreeSWITCH platform to meet the client’s requirements. We provide quick support and advanced solution deployment for both Class 4 Softswitch and Class 5 Softswitch in a cost-effective manner.

Flourish Your Hospitality Business with IP PBX Solution

The hospitality business is among the fastest growing businesses. Real-time efficient communication with the customers and associates can entail the success story of your hospitality services amid intensifying competition. The robust communication system touches all the services like travel, lodging, event management, restaurants, catering, recreation sector and the like.

By shifting from traditional copper cabling to Internet-based telephony, you can manage the large staff in more effective manner. VoIP technology has greatly reduced the cost of telephonic communication through the IP PBX solutions . From managing a heavy call flow to communicate with multiple customers at once, the IP PBX solutions are capable of taking care of entire business communication system.

Software-based phone systems make the adoption of unified communication simple as the installation and configuration all take place on a familiar computer-based interface. With IP PBX software, the hotel staff can swiftly interact with the remote locations through web conferencing or collaborate internally to manage the on-premise services.

With IP PBX solution, your business is not restricted to the available hardware. It offers robust, reliable and scalable business services that can easily drive business for your business. You can leverage the features of IP PBX software in the following ways:

  1. Connect multiple phone lines: One of the greatest advantages of using IP PBX software is that you can connect multiple phone lines. Implementing an IP-PBX system enabled the business to slash its telecom costs while gaining more functionality.
  2. Cost-effective solution: With an IP PBX solution, you can easily use a VOIP-based service for making long distance and international calls. The monthly savings are significant as you can connect phone systems of your branch offices and can make free calls.
  3. Save operation & maintenance expenses: With an IP PBX, you can offer better customer service and enhance productivity. With the computer-based system, you can integrate phone functions with hotel-related applications. So, you need not wait for an operator to set up the system, you can do it on your own. You can directly place the outbound calls eliminating the need to type the phone number for the user.
  4. Establish unlimited connections with unlimited extensions: When you have to add more phone lines or extensions, it often requires expensive hardware module. In some cases, you need an entirely new phone system. But, it is not same with the IP PBX software. Just feed more contact details in the software and update necessary details by creating few virtual ports and the connection is ready for more calls.
  5. Customize caller ID: IP PBX software enables you to save the contact details as per your wish. Also, you can list them in groups for conference calls or group messages. It will be easy than gathering contacts.

At FreeSWITCHService, we offer the best-in-market solutions for your hospitality business while maintaining the balance between cost and functionality as per your business requirements. You can also look for the customized IP PBX solutions to fit-in with your growing business needs.