How SMEs and Large Enterprises gain Benefits from Custom IP PBX Solution

Efficient business communication is imperative to survive in today’s highly competitive business scenario. As the cloud computing technology thrives, enterprises can get the competitive edge through integrating a robust and state-of-the-art communication system replacing the outdated PBX with reliable IP PBX solution.

FreeSWITCH platform facilitates the development of customized IP PBX solution that can seamlessly deliver audio, video, and data content. The FreeSWITCH-based solution has many business-friendly features that can enhance the communication without occupying much space at the premises.

The tailored IP PBX solution facilitates video and audio conferences and offers additional features like IVR (Interactive Voice Response), Text-to-Speech (TTS), and SIP to address various communication requirements. Enterprises can readily integrate the solution with the existing PSTN network as it is compatible with various systems. Business persons can provide their organizations a greater mobility and more versatile connectivity that eventually reduces the operational costs. Free calling within the network and unlimited extensions are also possible with bespoke IP PBX software.

Here are a few noteworthy benefits of FreeSWITCH IP PBX solutions irrespective of company size and business model:

  1. Improved customer experience: CRM integration and other user-friendly features assist businesses to improve customer experience.
  2. High RoI: Companies can save big bucks over long distance as well as international calls as the solution uses VoIP technology that can increase the RoI in a longer run
  3. Competitive edge: It is easy to configure and upgrade the existing IP PBX solution as per the changing business requirements that offer a competitive edge
  4. High flexibility and 24/7 availability: With a customized IP PBX solution, organizations can enjoy high flexibility and better productivity followed by enhanced customer support and 24/7 availability

Better communication: The customized solution is highly compatible with an existing system that can enable companies to establish unified communication

In a nutshell, the bespoke FreeSWITCH IP PBX solutions can effectively meet the business communication needs. Small, mid-size, and large enterprises can get the most from this solution alike in a cost-efficient manner as FreeSWITCH is an open source platform.

FreeSWITCHService offers premium quality IP PBX software solution at competitive rates to its global clientele. Visit our website to know more about our solutions in the domains of audio-video conferencing, IVR (Interactive Voice Response), Class 4, Class 5 Softswitch, DID (Direct Inward Dialing), and SBC (Session Border Controller) using the FreeSWITCH domain. Businesses across the world can leverage the advantages of VoIP technology using our tailored solutions.

Five Fabulous Business Benefits of IoS Apps in Construction Industry


These days, smartphones are in trend, which saves a plenty of precious time to travel for casual conversations and assist greatly in simplifying business activities. One of the greatest beneficiaries of this prevalent trend is a construction sector. Today, construction professionals face many challenges like the in-time completion of projects, with the quality control and assured safety. Mobile apps can assist them greatly in overcoming these challenges.

As per the JBKnowledge Construction Technology Report, 72% of construction professionals use smartphones and 50.1% use tablets on the construction site. With the surge in the number of iPhone and iPad users, iOS emerges as one of the most appropriate platforms for building IoS apps for the construction sector.

Here’s a short list of customized iOS apps’ benefits that will transform the construction business over the next few years:

  1. Improved communication: Usually when an architect is asked to make certain changes in the planning, he has to leave his office and move to the construction site, grabs set of blueprints and heads back to the office with the different version of blueprints. Now, with custom iOS apps, architects need not travel between the places, they can simply open up their iPad to do the necessary changes in the blueprint app, mark up the problem and can email it from his current location.

  2. Easy to carry documentation: When handling the commercial construction projects like road and bridge construction, school construction etc, maintaining the documentation is extremely necessary for the legal reasons. Creating an individual app for construction services can help companies manage all the necessary documents. With realty iOS apps, constructors can store the text as well as images and other relevant data with ease.

  3. Enables daily reporting: Creating a separate app for construction and project personnel can help companies handle the daily reporting. It also allows employees to easily update the daily report by filling the field reporting forms. It enables easy submission without any wastage of paper.

  4. Simple customer feedback: A custom iOS app enables the customers to monitor daily progress of the construction work anywhere and anytime conveniently. In case any of the clients disagree or want to have certain customizations, they can simply update it in the app. Also, real estate iOS apps provide the detailed information about the company, and the realtors can also share the information of upcoming and previous projects. This enhances the client’s trust.

  5. Check the progress with analytics: The most frustrating thing about the construction company is that what’s going on the field is not in the absolute accordance with the blueprint or the plan. But, the companies can keep an eye on the qualitative and the quantitative work accomplished by the laborers through enterprise-grade iOS apps. Integration of Google Analytics in a customized iOS application can completely revolutionize the way of task accomplishment for a construction sector.

At Ecosmob, you can get the premium iOS apps to promote your construction business. It enhances mobility, improves management and enables to get a real-time information. With our custom iOS apps, you can integrate an existing system and a customized website to enhance your brand value.

Why E-commerce Sector needs Contact Center Solutions

As digitization and automation gain ground in every field, people prefer to shop online from various ecommerce stores over the traditional brick-and-mortar shops. E-Commerce enables customers to shop anytime and anywhere without any fuss of moving in the crowded marketplace and make price comparison among various brands.

But, the story doesn’t end with the purchase of certain products, you should know whether or not the customer is happy with the product quality and services. Customer satisfaction is the utmost priority for any business. If, for some reason, the customer fails to stay in touch with the company in today’s competitive age, it could be harmful for any organization.

Right from the lead generation to customer retention, you need solutions that revolve around your customers’ satisfaction. The call center solutions enable customers to get their inquiries answered via a phone call only. Whereas, the tailored contact center solutions offer facilities like chat services, email, instant messaging, and web interfaces. The Contact center software can support the contact centers to handle inbound, outbound and blended call center solutions with the additional benefits.

Here some of the interesting ways in which contact center solutions can benefit the e-commerce sector:

  1. Round-the-clock connectivity: An e-commerce sector requires 24*7 connectivity with the consumers, which can be difficult when handled manually. With the contact center software, it can be easily solved through useful features like auto answer, multiple call handling, missed call tracking, video conferencing, business notifications etc.

  2. Real-time solutions: With the contact center solutions, customers can communicate their problems with real-time video communications as well. At times, live video can be more helpful in convincing your customer about the functioning of a certain product.

  3. Multichannel communication: Contact center solution enables customers to communicate through using multiple contact channels such as voice, SMS, email, chat etc. It gives customers the flexibility to choose the method of contact at any given time, and enables your organization to provide the same prompt, informed customer experience across all channels.

  4. Helps boost sales: When a consumer comes across a new eCommerce store, the first instinct is to verify the credibility of the business to make up for the lack of direct touch and feel of the products to ensure quality. When callers are welcomed with a pre-recorded message and their queries are addressed instantly, they feel safe to deal with the organization and that ultimately boosts your sales.

Ecosmob offers you the premium contact center software for enhancing your business scalability. Our modular, scalable & reliable contact center solutions will help you maximize productivity and flexibility of your online business.

Order Tracking IVR Solution

Interactive Voice Response (IVR) System is used by diversified companies to improve their ROI and to raise their brand value. Various renowned applications of IVR solutions in recharge/mobile bill payment, appointment booking, dictation application, telemedicine, Order tracking IVR etc.

The order tracking IVR is provided with the distinctive IVRS, which attends the client calls automatically and responds them as per the fed logic. The order tracking IVR is to allow your customers to track their orders that are shipped but yet to be delivered. With the increasing demand for e-commerce, m-commerce, gift shops, cake shops, cargo shipment services etc. logistics IVR solution is making its position in the market.

The key features of Order tracking IVR are listed as:

  1. Maintain database of user information

  2. Configurable welcome prompt

  3. Configurable IVR prompts

  4. IVR prompt recording

  5. Text to speech conversion

  6. Web based admin panel

  7. Multilingual support

The crucial benefits of Order Tracking IVR are listed as:

  1. 24*7 connectivity: It enables you to stay connected round the clock. You can track the order you placed anytime.

  2. Decrease customer call hold time: Using order tracking IVR, your customers will simply make a call which is answered with an automated welcome message. They can get required tracking information by feeding their tracking details. Since, it is entirely based on IVR, there will not be any call waiting and this reduces their time wastage.

  3. Active notifications: Order tracking IVR alerts you about the tracking records of consignments when travel across the destinations. You can opt for receiving notification through an IVR call or through the text message.

  4. Multi-level IVR menu: With dynamic IVR solution, we can create multi-level IVR menus and boost caller experience in a better way by using IVR system or solution. It enables us to build the response in accordance with the input fed by the user, which may vary as per user’s requirement.

  5. No need of internet connection: Logistics IVR solution neither requires a smart phone nor an active internet connection. Since, a single solution can be used to serve the metro and rural customers with the same quality service, it expands the customer reach.

At FreeswitchService, you can get the best-in-market Logistics IVR solution and Order tracking IVR to expand your business across the world. Our Dynamic IVR solutions satisfy your customers and generate more revenues for your businesses.