Importance of Multi Tenant Solutions for VoIP Domain

Sustaining a business these days is more difficult than establishing it as there is an intense competition in the current age of globalization. Every business needs a robust communication system to meet their business needs and to facilitate the expansion while handling the growing competition on the market.

Conferencing solutions offer the feasible solutions to the communication and conferencing requirements of your business. You can boost your sales and intensify the distant collaborations with the multi-tenant conferencing solutions. These solutions work on the concept of multi-tenancy. Multi-tenancy is the software architecture that serves multiple customers, which are individually named as tenants. In some solutions, tenants may or may not be given the ability to change a few features of the application or application interface, but they can never change the application’s code.

With the multi-tenant business conferencing solutions, you can get the affordable audio, video, and web conferencing solutions for fulfilling your business requirements. Multi-Tenant solution enables providers with everything they need to deliver, manage, monitor and bill for competitive conferencing services on a single platform.

Here are the certain benefits of multi-tenant solutions stating their importance for the VoIP networks:

  1. Scalable: Multi-tenant solutions assure that you can run multiple concurrent conferences without any glitch. It is successfully tested by the conference services provider for hundreds of multiple concurrent conferences. It is definitely a scalable solution. So, when the number of tenants increases, you just need to increase your server capacity.
  2. Cost-savvy solutions: With the multi-tenancy, you can use the same software license for multiple clients and multiple devices that are linked on the server. This saves the cost involved in the purchase of the license for each device individually for every server.
  3. Supports web communications: It uses the customer-oriented web applications with the single instance for serving multiple clients. Thus, it supports the web communication while enabling the web conferencing solutions.
  4. Easy-to-use and manage: The Multi-tenant solution is entirely client-centric and easy to interface. It is provided with the alluring graphical user interface (GUI), and doesn’t require any additional plugins. Hence, it is easier to use.
  5. Highly secure solutions: In the multi-tenant solution, the data of multiple users are co-mingled and is available on the server. Thus, there is a rigid security on the server.
  6. Say no to extra hardware: When using the multi-tenant conferencing solutions you won’t be requiring the extra hardware even if your number of clients increases. With the gradual increase in the number, you simply have to assign the available IP addresses on the server, and you can proceed further with setting up the conference. This also saves your investment in new devices with your increasing requirement.

 

Ecosmob renders the delivery of reliable, feature-rich and mobile-capable VoIP solutions to the business clients and resellers along with the Multi-tenant solutions. We provide the solutions to multiple premises and global clientele through using technological advancements.

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How Softswitch is Useful in Telecom Industry

Softswitch is a revolutionary technological advancement responsible for switching the telephone calls across dissimilar networks or Internet-enabled IP telephony lines. It bridges the gap between PSTN and VoIP switching. It is a software-based solution that runs efficiently on the industry-standard communication system.

The Softswitch has transformed the telecom industry by replacing the conventional telephone device with a software-based call switching system. It is installed on the server utilizing VoIP services. Depending upon your business requirements, you can choose between the Class 4 Softswitch and Class 5 Softswitch. Class 4 Softswitches are deployed for long distance phone calls, whereas, Class 5 Softswitch facilitates the end user when local and long distance telephony is involved.

 

Here are a few noteworthy benefits of Softswitch for the telecom industry:

  1. Remote installation: Softswitch doesn’t need any hardware installation, rather it can be remotely installed on the server utilizing the VoIP technology. Also, its installation of doesn’t require any specific telecom skills or knowledge for the maintenance, unlike other hardware systems.
  2. Scalable architecture: Softswitches are having the inherent capability of adapting and encompassing expansion to the network seamlessly. It can be readily scaled up or down relatively with ease. Upgrades are done with a certain new software. Thus, it doesn’t require much investment in upgradation.
  3. Versatile functions: The standard features of this platform are billing, protocol support, and transformation, and transcoding. In addition, users can get the features like the dial tone, IVR functionality, access to the pending network and local switching. You can also integrate your Softswitch with any third-party software for enhancing functionality and to reduce the operational cost.
  4. Cost effectiveness: Softswitch doesn’t need any additional hardware and thus prove to be more cost effective as compared to the traditional switching system. Also, when you will upgrade the system with software, you won’t require any additional hardware, that also saves your money.
  5. Add-on integration: VoIP Softswitch can be integrated with a number of add-ons necessary for facilitating swift communication. Several modules are necessary for a proper functioning like billing module, report generation module etc. Billing module eliminates the need for expanding on additional invoicing software and can spontaneously bill customers by scanning their call summaries. Whereas, report generation module keeps the track of the call details and relevant statistics.

 

That’s not all. Softswitch has simplified the complexities of the telecom industry. Today, many VoIP service providers and a few entrepreneurs bank on the Softswitch solution as it offers many benefits.
At FreeswitchService, you can get the premium Softswitch solutions for your telecom business. Softswitch can be utilized for retail as well as wholesale VoIP service-related business. We offer the cost-effective VoIP-based communication solutions with enhanced functionality.

Yii-The Next-gen Web Development Platform

Yii is an open source, object-oriented, component-based PHP designing framework. It is a secure, PHP-based framework for web and app development that offers excellently performing websites and web apps. Over the years, Yii applications are being developed for addressing different companies’ requirements. Yii web development has helped organizations handle the complexities through offering an easy development of interactive designs and accelerated development processes.

Initially, Yii was developed to fix the drawbacks the PRADO framework, but later, its official alpha version released in December 2008. Since it was released under the New BSD license, and it can be freely used to develop open-source or proprietary web applications.

The key features of Yii framework are listed as:

  1. MVC design pattern: Model-View-Controller (MVC) is the software architectural pattern used for implementing user interfaces on the desktop by dividing applications into 3 interconnected sections.It is useful for designing the web as well as web apps.
  2. Generation of WSDL: Yii framework is enabled with the generation of complex Web Services Description Language (WSDL) code. A WSDL document is initially generated from a message model, it defines web service requests and responses in terms of the messages that you have defined in that message model.
  3. Fast development: Yii is a complete web-development framework enables a rapid web application development.
  4. Error handling and logging: Yii attributes comprehensive error handling. It presents the errors more nicely with categorizing log messages by filtering and routes it to different destinations.
  5. Automatic code generation: It is one of the most important features. Yii enables automatic code generation with highly intuitive and extensible code generation tools like Gii tool. It saves you from the tedious and tiresome process of code generation, you can get the automatically generated code, once you feed the input.
  6. Security measures: The primary reason behind choosing Yii for the application and website development are the security concerns. Yii is well-equipped with several security measures to help to prevent the web and applications from attacks such as SQL injection, Cross-Site Request Forgery (CSRF), Cross-Site Scripting (XSS), and cookie tampering.

 

At Ecosmob, we offer the premium quality Yii Web development and Yii app development services for benefitting your business. We are a leading Yii development company that strives for delivering seamlessly performing, automated, and secure applications that meet our customer requirements.

Why do You need On-premises Session Border Controller

Session Border Controller is a device to control signals using the media streams in the VoIP network. SBC guards Session Initiation Protocol (SIP) trunks. Besides processing signal messages, Session Border Controllers also handle full media traffic, typically in the form of RTP.

Many people have a false perception that SBC changes the manner in which voice or video calls are managed. People are more often perplexed with the relation between SBC and the company’s existing firewall. If you are confused that you already have an SBC in the network and if there is still the requirement of another SBC, then it can be understood by this fact: your home internet is provided with a firewall on the service provider’s end, but you still install firewall and antivirus software on your desktop computer. SBC is the first line of defense for your enterprise that you can own, configure, manage, and you can easily modify its settings as per your changing requirements.

Here are the certain ways in which SBC software is helpful for securing your business communication:

  1. SIP firewall to prevent registration floods: SBC prevents them from wreaking havoc on servers, services, and users. It can terminate DoS and DDoS attacks. Also, it automatically blacklists the IP addresses of the known hackers, keeps checking the unsuccessful login attempts and trace the IP addresses that made such a trial, which keeps the registration floods from a server downfall.
  2. Media twining: Many times SIP firewall is provided with the feature of call recording to keep a track of quality check. SBC software splits the audio into two different paths, to keep it under record. It is often named as media twining.
  3. Translation and transcoding: At times, you need two different communication elements that need to interact with each other, but don’t have a similar form of speech. Your service provider can’t make this happen for you, here comes the need of your enterprise Session Border Controller.
  4. Route your calls in heavy traffic: SBC helps to route your calls in the SIP session under the heavy traffic condition. This way, centralization of resources makes the maintenance easier and saves the cost by eliminating duplication.

At FreeswitchServices, we provide on-premises SBC solutions to keep your enterprise solutions more secure. SBC software shares the responsibilities with the SIP carrier, with maintaining the confidentiality of company’s resources.

How to use Video Conferencing for Your Organization

Technological advancements have facilitated companies to simplify business operations through improving connectivity, increasing mobility, and enhancing scalability. Video conferencing solution is one such revolutionary tool that enables companies to stay connected with all the business-related people irrespective of time and place. It enables companies to improve communication, which is highly beneficial for the companies to battling the intensifying competition. On one hand, the communication has blurred the boundaries of countries, and on the other hand, it has improved the collaboration between stakeholders, employees, and customers. But then, it is also important for the enterprises to get the most from a video conferencing.

Here are some of the ways through which the businesses can leverage the video conference:

  1. Training sessions: Video conference is the best tool to learn and teach from a remote place. Employees can get the real-time training and clear their doubts online with the help of video conference. There is no constraint of time and place for organizing a video conference because people can participate in it with the help of any device including laptops, smart phones, and tablets.
  2. Client meeting: It is necessary for the company to show a demo of the product or services as per the client or customer’s convenience. Gone are the days wherein a company’s representative remained present in the client’s office with a laptop in his hand for showing the product and explain the characteristics. Today’s client meeting can be held anytime and anywhere thanks to video conferencing solution.
  3. Connectivity with employees: Globalization has compelled companies to open branches across the world for spreading business. Now, the different time zones and distance make it difficult for the directors and management people to stay in touch with the employees. Video conferencing offers a solution for this situation. The CEO can immediately connect with the employees anywhere in the world to give necessary instructions, feedback, and get the important data.
  4. Telecommuting: ‘Work from home’ is a concept readily spreads across the world as many companies support it. When it comes to teleworking or telecommuting, the video conference can always remain handy for the entrepreneurs. It eliminates the lack of interaction and facilitates both downward instruction and upward reporting.
  5. Presentation: Customized video conferencing software can enable company employees to give a presentation with a human touch. It is easy to involve as many participants as the company wants in a live presentation with the help of video conference. The video conference solution also enables business persons to record for the future reference apart from other useful features.

That’s not all. Video conference is an ultimate solution to extensive traveling and related overhead costs. Business firms can get the most from a tailored conferencing solution.

At FreeSWITCHService, we offer the best-in-class conferencing solutions using the FreeSWITCH platform. Click here to know more about our bespoke solutions.

How SMEs and Large Enterprises gain Benefits from Custom IP PBX Solution

Efficient business communication is imperative to survive in today’s highly competitive business scenario. As the cloud computing technology thrives, enterprises can get the competitive edge through integrating a robust and state-of-the-art communication system replacing the outdated PBX with reliable IP PBX solution.

FreeSWITCH platform facilitates the development of customized IP PBX solution that can seamlessly deliver audio, video, and data content. The FreeSWITCH-based solution has many business-friendly features that can enhance the communication without occupying much space at the premises.

The tailored IP PBX solution facilitates video and audio conferences and offers additional features like IVR (Interactive Voice Response), Text-to-Speech (TTS), and SIP to address various communication requirements. Enterprises can readily integrate the solution with the existing PSTN network as it is compatible with various systems. Business persons can provide their organizations a greater mobility and more versatile connectivity that eventually reduces the operational costs. Free calling within the network and unlimited extensions are also possible with bespoke IP PBX software.

Here are a few noteworthy benefits of FreeSWITCH IP PBX solutions irrespective of company size and business model:

  1. Improved customer experience: CRM integration and other user-friendly features assist businesses to improve customer experience.
  2. High RoI: Companies can save big bucks over long distance as well as international calls as the solution uses VoIP technology that can increase the RoI in a longer run
  3. Competitive edge: It is easy to configure and upgrade the existing IP PBX solution as per the changing business requirements that offer a competitive edge
  4. High flexibility and 24/7 availability: With a customized IP PBX solution, organizations can enjoy high flexibility and better productivity followed by enhanced customer support and 24/7 availability

Better communication: The customized solution is highly compatible with an existing system that can enable companies to establish unified communication

In a nutshell, the bespoke FreeSWITCH IP PBX solutions can effectively meet the business communication needs. Small, mid-size, and large enterprises can get the most from this solution alike in a cost-efficient manner as FreeSWITCH is an open source platform.


FreeSWITCHService offers premium quality IP PBX software solution at competitive rates to its global clientele. Visit our website to know more about our solutions in the domains of audio-video conferencing, IVR (Interactive Voice Response), Class 4, Class 5 Softswitch, DID (Direct Inward Dialing), and SBC (Session Border Controller) using the FreeSWITCH domain. Businesses across the world can leverage the advantages of VoIP technology using our tailored solutions.

Five Fabulous Business Benefits of IoS Apps in Construction Industry

ios-app-for-construction-industry

These days, smartphones are in trend, which saves a plenty of precious time to travel for casual conversations and assist greatly in simplifying business activities. One of the greatest beneficiaries of this prevalent trend is a construction sector. Today, construction professionals face many challenges like the in-time completion of projects, with the quality control and assured safety. Mobile apps can assist them greatly in overcoming these challenges.

As per the JBKnowledge Construction Technology Report, 72% of construction professionals use smartphones and 50.1% use tablets on the construction site. With the surge in the number of iPhone and iPad users, iOS emerges as one of the most appropriate platforms for building IoS apps for the construction sector.

Here’s a short list of customized iOS apps’ benefits that will transform the construction business over the next few years:

  1. Improved communication: Usually when an architect is asked to make certain changes in the planning, he has to leave his office and move to the construction site, grabs set of blueprints and heads back to the office with the different version of blueprints. Now, with custom iOS apps, architects need not travel between the places, they can simply open up their iPad to do the necessary changes in the blueprint app, mark up the problem and can email it from his current location.

  2. Easy to carry documentation: When handling the commercial construction projects like road and bridge construction, school construction etc, maintaining the documentation is extremely necessary for the legal reasons. Creating an individual app for construction services can help companies manage all the necessary documents. With realty iOS apps, constructors can store the text as well as images and other relevant data with ease.

  3. Enables daily reporting: Creating a separate app for construction and project personnel can help companies handle the daily reporting. It also allows employees to easily update the daily report by filling the field reporting forms. It enables easy submission without any wastage of paper.

  4. Simple customer feedback: A custom iOS app enables the customers to monitor daily progress of the construction work anywhere and anytime conveniently. In case any of the clients disagree or want to have certain customizations, they can simply update it in the app. Also, real estate iOS apps provide the detailed information about the company, and the realtors can also share the information of upcoming and previous projects. This enhances the client’s trust.

  5. Check the progress with analytics: The most frustrating thing about the construction company is that what’s going on the field is not in the absolute accordance with the blueprint or the plan. But, the companies can keep an eye on the qualitative and the quantitative work accomplished by the laborers through enterprise-grade iOS apps. Integration of Google Analytics in a customized iOS application can completely revolutionize the way of task accomplishment for a construction sector.

At Ecosmob, you can get the premium iOS apps to promote your construction business. It enhances mobility, improves management and enables to get a real-time information. With our custom iOS apps, you can integrate an existing system and a customized website to enhance your brand value.

Why E-commerce Sector needs Contact Center Solutions

As digitization and automation gain ground in every field, people prefer to shop online from various ecommerce stores over the traditional brick-and-mortar shops. E-Commerce enables customers to shop anytime and anywhere without any fuss of moving in the crowded marketplace and make price comparison among various brands.

But, the story doesn’t end with the purchase of certain products, you should know whether or not the customer is happy with the product quality and services. Customer satisfaction is the utmost priority for any business. If, for some reason, the customer fails to stay in touch with the company in today’s competitive age, it could be harmful for any organization.

Right from the lead generation to customer retention, you need solutions that revolve around your customers’ satisfaction. The call center solutions enable customers to get their inquiries answered via a phone call only. Whereas, the tailored contact center solutions offer facilities like chat services, email, instant messaging, and web interfaces. The Contact center software can support the contact centers to handle inbound, outbound and blended call center solutions with the additional benefits.

Here some of the interesting ways in which contact center solutions can benefit the e-commerce sector:

  1. Round-the-clock connectivity: An e-commerce sector requires 24*7 connectivity with the consumers, which can be difficult when handled manually. With the contact center software, it can be easily solved through useful features like auto answer, multiple call handling, missed call tracking, video conferencing, business notifications etc.

  2. Real-time solutions: With the contact center solutions, customers can communicate their problems with real-time video communications as well. At times, live video can be more helpful in convincing your customer about the functioning of a certain product.

  3. Multichannel communication: Contact center solution enables customers to communicate through using multiple contact channels such as voice, SMS, email, chat etc. It gives customers the flexibility to choose the method of contact at any given time, and enables your organization to provide the same prompt, informed customer experience across all channels.

  4. Helps boost sales: When a consumer comes across a new eCommerce store, the first instinct is to verify the credibility of the business to make up for the lack of direct touch and feel of the products to ensure quality. When callers are welcomed with a pre-recorded message and their queries are addressed instantly, they feel safe to deal with the organization and that ultimately boosts your sales.

Ecosmob offers you the premium contact center software for enhancing your business scalability. Our modular, scalable & reliable contact center solutions will help you maximize productivity and flexibility of your online business.

Order Tracking IVR Solution

Interactive Voice Response (IVR) System is used by diversified companies to improve their ROI and to raise their brand value. Various renowned applications of IVR solutions in recharge/mobile bill payment, appointment booking, dictation application, telemedicine, Order tracking IVR etc.

The order tracking IVR is provided with the distinctive IVRS, which attends the client calls automatically and responds them as per the fed logic. The order tracking IVR is to allow your customers to track their orders that are shipped but yet to be delivered. With the increasing demand for e-commerce, m-commerce, gift shops, cake shops, cargo shipment services etc. logistics IVR solution is making its position in the market.

The key features of Order tracking IVR are listed as:

  1. Maintain database of user information

  2. Configurable welcome prompt

  3. Configurable IVR prompts

  4. IVR prompt recording

  5. Text to speech conversion

  6. Web based admin panel

  7. Multilingual support

The crucial benefits of Order Tracking IVR are listed as:

  1. 24*7 connectivity: It enables you to stay connected round the clock. You can track the order you placed anytime.

  2. Decrease customer call hold time: Using order tracking IVR, your customers will simply make a call which is answered with an automated welcome message. They can get required tracking information by feeding their tracking details. Since, it is entirely based on IVR, there will not be any call waiting and this reduces their time wastage.

  3. Active notifications: Order tracking IVR alerts you about the tracking records of consignments when travel across the destinations. You can opt for receiving notification through an IVR call or through the text message.

  4. Multi-level IVR menu: With dynamic IVR solution, we can create multi-level IVR menus and boost caller experience in a better way by using IVR system or solution. It enables us to build the response in accordance with the input fed by the user, which may vary as per user’s requirement.

  5. No need of internet connection: Logistics IVR solution neither requires a smart phone nor an active internet connection. Since, a single solution can be used to serve the metro and rural customers with the same quality service, it expands the customer reach.

At FreeswitchService, you can get the best-in-market Logistics IVR solution and Order tracking IVR to expand your business across the world. Our Dynamic IVR solutions satisfy your customers and generate more revenues for your businesses.