Video Conferencing Technology for Distributed Workers is Getting Better and Better

Video conferencing is nothing new. The technology has been around for decades and it has been evolving continuously over the years. On the one hand there is the traditional desk top specialist video conferencing solution with appropriate hardware and software that necessitated everyone in an organization to gather into a room to carry on a teleconference. Today, it is different as one can use smartphones to carry out a video conference from anywhere, at any time, using appropriate software.

Changing trends, evolving technologies

The way people work and interact has changed. It is not necessary for a company to have employees working in its office. It is about distributed workforce these days. Whether it is a single company with just one office or a multinational, they all have employees in different locations. Communications and interactions have become easier, speedy and better with the implementation of WebRTC into video conferencing solution development . Anyone using a computer, a laptop or a smartphone can simply use the browser to start and take part in a one to one or multi-person interaction. Viewing another person and carrying on a chat is good no doubt but there are limitations. This is where future technologies make it even better.

AR and VR revolutionize video conferencing

The future is AR and VR rolled into the video conferencing solution. Donning a headset and carrying on a conversation is a quite difference experience. One can turn one’s head this way or that and view the person with whom one is chatting. It is possible to display documents and presentations when AR/VR becomes part of the conferencing solution development. For workers spread out over various geographic locations this is a great way to interact. It is as if one is there in person. At the same time, improved codecs and implementations reduce bandwidth load while assuring seamless videos without breaks or jitters that were once the bane of video calls.

Ease of use, lots of features, Unified communications

Video conferencing that blends in the best of audio conferencing features such as authentication, participant name recording, DTMF, recording, scheduling, polling, notifications and rollcall features, to name just a few, make it even better at interactions between distributed workforces. The right video conferencing software includes all these features besides being scalable and user-friendly, a unified communication system. Distributed workers need not bother about complicated setup—this is handled in the backend. All they need to concern themselves with is to use their smartphone for video calls with head office personnel or with other workers in any part of the world.

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Benefits of Artificial Intelligence When Integrated Into Contact Center Solutions

VoIP transformed the contact center industry with a host of features not available in traditional telephony systems. AI (Artificial intelligence) is expected to have the same impact on contact centers and their operations.

Automating operations

Normal contact center solution involves interaction between a call agent and the customer. Call center solution development that incorporates artificial intelligence has the potential to let the system have virtual customer assistants that can handle most routine tasks. AI can analyze past queries of a caller and predict the query he will put forward and then divert the call to a human agent if desired. Time is no longer a constraint as chatbots can handle callers from any time zone or location and even translate languages. Customers do not have to wait interminably and press various keys that are usual in the IVR system. Big data allied with AI will help call centers perfect call center solutions that present agents with all data about a caller and address his query quickly and efficiently.

Track agent behavior

How agents respond and perform is also important for contact centers in order to assure customer satisfaction. Contact center solutions incorporate artificial intelligence to track behavior of agents. The same function can be used by the system to learn how to respond to various queries and the course of action. AI is becoming smarter with the ability to “sense” caller sentiment and take appropriate action for diverting the call to an agent at the right level for immediate resolution.

Intelligent Routing

Contact centers may also receive email requests for some service or the other in which case intelligent bots can assess the query and route it to a live agent.

Predictive analysis

Contact center agents often have the task of closing a sale or getting a commitment from a customer but may not be able to gauge the customer’s stand. In such cases artificial intelligence in call center solution development helps in predictive models based on emotions, speech patterns and behaviors. The system suggests to an agent whether it is worth pursuing the matter with a person to close a sale or to leave it.

Artificial intelligence works both ways. It can derive intelligence on caller behavior and mood and it can monitor call agent performance as well as assist him.

Importantly, AI can be incorporated into the contact center VoIP system and bring about changes in speed and operational efficiency by, for instance, doing away with or modifying IVR in a way that reduces wait time for callers and delivers speedy assistance. It is the future.

Appointment IVR Solution Better Than Having a Secretary to Fix Appointments

In the good old days a professional such as a doctor, consultant, lawyer, engineer and company executive would have a personal secretary. One of the tasks of the personal secretary was to fix appointments so that her busy boss could concentrate on his work. The secretary would also do double duty of making coffee and other sundry functions. But then secretaries have their drawbacks. They work only for 8 hours and can go off on holidays. The appointment schedule of the busy executive is thrown out of gear. There is a more reliable and modern solution in the form of interactive voice response appointment solution that has all the advantages of a secretary with none of the drawbacks.

How does appointment IVR work?

The appointment IVR solution is a software package that installs into an existing IT infrastructure in a professional’s individual system or the networked system in a company. The graphical user interface makes it easy for the user to set it up and it gets to work 24 hours of the day. Anyone wishing to make an appointment dials a specified number and the interactive voice response guides the caller who then proceeds to make the appointment by pressing the appropriate number. The IVR software for appointment automatically schedules an appointment and confirms it to the caller. Users can access the system and find appointments or be notified on their phone about their schedule.

There is more to appointment IVR booking:

Appointment booking IVR solutions incorporate a host of other useful features such as calendar integration and CRM integration. A text-to-speech conversion and scripting feature is part of the package as is recording and playback. One can send fax or SMS because these facilities are included in the appointment IVR solution. One can also access logs to better manage the appointment process.

How do professionals benefit by the automated IVR appointment process?

  • The entire process is automated and works 24×7. Humans are prone to errors; the software is not.
  • One can program holiday messages and also include a slot for emergency hours and input desired hours during which appointment may be scheduled.
  • It does away with the need to have a secretary to handle appointments and results in huge cost savings besides offering excellent customer satisfaction.

Companies and individuals may maintain a website and have a form available for people to make use of to book appointments but not everyone would like to access the internet. The IVR appointment software lets people make appointments using their mobile phones in just a couple of minutes. Freeswitchservice.com appointment booking IVR solution is the result of refined development that factors in the need of customers and their customers to ensure business growth.

How Custom White Label VoIP Mobile Dialer Development Helps Service Providers Achieve Value Addition

Mobile devices have revolutionized telephony and VoIP has made international calling more affordable than ever. Individuals use mobile softphones available as apps that can be installed with ease on a variety of smartphones. Business users too have plenty of choices in off-the-rack softphone solutions with a host of business-friendly and relevant features. For service providers it is a different matter. Standard VoIP mobile dialers just won’t cut it.

Custom dialer application development is recommended for VoIP service providers. Ecosmob VoIP mobile dialer development and solutions packages are tailored to suit business needs of service providers with the intent to generate revenues, create branding and ensure loyalty.

A highly desirable feature for service providers intending to establish a strong brand presence and thus engender loyalty is white labeling service available from Ecosmob. White label means extreme customization of not only standard features intrinsic to VoIP mobile dialers but other equally important ones. These include theme and overall layout that are in consonance with the company’s branding. Language of choice is included in customized white label mobile dialer app development to make it appear as if the service provider has his own product, something that resonates strongly with customers.

Service providers need not opt for features they have no use for. Custom development of VoIP mobile dialer includes multiple SIP accounts support, phonebook integration, call statistics, call timers, call history, video and audio calls, redials, full support for all audio/video codecs and call hold/forward/retrieve/transfer. They pay only for features they need to start with and have options to upgrade. This reduces initial capital outlay.

Custom dialer application development means service providers can deploy branded white labeled dialers for Android, iOS, Blackberry and Windows OS according to their needs. Importantly, the app can be used by businesses besides service providers and ensure security of communications as well as uniformity and assured performance because everyone within the organization uses the same app. Further, customization and an easy to use control panel allows administrators to grant permissions as they see fit, something that may not be available in off the rack solutions. Service providers and businesses may need to integrate it with CRM or other backend solutions for accounting, reporting or analytic purposes in which case, again, opting for custom dialers is the way to go. Equally important is service and support that custom developers promptly offer for any modification or troubleshooting.

In the final analysis one may end up saving more by paying a little extra for custom dialers because the returns are so much more in tangible and intangible ways.

Importance of Multi Tenant Solutions for VoIP Domain

Sustaining a business these days is more difficult than establishing it as there is an intense competition in the current age of globalization. Every business needs a robust communication system to meet their business needs and to facilitate the expansion while handling the growing competition on the market.

Conferencing solutions offer the feasible solutions to the communication and conferencing requirements of your business. You can boost your sales and intensify the distant collaborations with the multi-tenant conferencing solutions. These solutions work on the concept of multi-tenancy . Multi-tenancy is the software architecture that serves multiple customers, which are individually named as tenants. In some solutions, tenants may or may not be given the ability to change a few features of the application or application interface, but they can never change the application’s code.

With the multi-tenant business conferencing solutions, you can get the affordable audio, video, and web conferencing solutions for fulfilling your business requirements. Multi-Tenant solution enables providers with everything they need to deliver, manage, monitor and bill for competitive conferencing services on a single platform.

Here are the certain benefits of multi-tenant solutions stating their importance for the VoIP networks:

  1. Scalable: Multi-tenant solutions assure that you can run multiple concurrent conferences without any glitch. It is successfully tested by the conference services provider for hundreds of multiple concurrent conferences. It is definitely a scalable solution. So, when the number of tenants increases, you just need to increase your server capacity.
  2. Cost-savvy solutions: With the multi-tenancy, you can use the same software license for multiple clients and multiple devices that are linked on the server. This saves the cost involved in the purchase of the license for each device individually for every server.
  3. Supports web communications: It uses the customer-oriented web applications with the single instance for serving multiple clients. Thus, it supports the web communication while enabling the web conferencing solutions.
  4. Easy-to-use and manage: The Multi-tenant solution is entirely client-centric and easy to interface. It is provided with the alluring graphical user interface (GUI), and doesn’t require any additional plugins. Hence, it is easier to use.
  5. Highly secure solutions: In the multi-tenant solution, the data of multiple users are co-mingled and is available on the server. Thus, there is a rigid security on the server.
  6. Say no to extra hardware: When using the multi-tenant conferencing solutions you won’t be requiring the extra hardware even if your number of clients increases. With the gradual increase in the number, you simply have to assign the available IP addresses on the server, and you can proceed further with setting up the conference. This also saves your investment in new devices with your increasing requirement.

Ecosmob renders the delivery of reliable, feature-rich and mobile-capable VoIP solutions to the business clients and resellers along with the Multi-tenant solutions . We provide the solutions to multiple premises and global clientele through using technological advancements.

How IP PBX facilitates Real Estate Sector

Thanks to the intensifying competition, and rapid emergence of new companies in construction, people are willing to invest in the real estate sector. However, such a scenario creates the state of confusion among the customers to distinguish whether companies are capable of fulfilling the market void or not, and the real estate agents are constantly found moving between the places either to move to the project site or to convince their clients about the ongoing project.

An effective communication is a driving force for the real estate sector. IP PBX is built on open standards and is flexible to adopt & integrate with your existing infrastructure. Real Estate companies and real estate agents can have a better coordination between the office and field to enhance the services and accelerate the dealings.

IP PBX reduces the cost of communication, improves day-to-day connectivity by ensuring mobility. This means that you can be just as productive on the go as you are in the office. The custom IP PBX gives you the liberty to work from anywhere and handle your business efficiently on the move.

Noteworthy benefits of IP PBX solution for the real estate sector are mentioned as follows:

  1. Detailed call reports: IP PBX solution is provided with the feature of detailed call reports. Leveraging the function of call recording, you can also keep the track of recorded voice calls for any future reference. This enables you to control and monitor the authenticity of the user and the calls made. It also helps you in spotting out the wrong activities, if any, to eliminate the chances of misuse of the network.
  2. Auto-attendant: IP PBX system gives you the liberty to put an automated voice to welcome your clients and customers or when you are unavailable to attend the call.
  3. Secure system: You need not worry about security, especially when it comes to IP PBX system. They generally work on your internal server or hosted on cloud server which is already protected with a firewall, anti-virus protection software, etc.
  4. Update your records: With IP PBX system, you can update the necessary documents on cloud and can retrieve the data when required. This keeps you from the trouble of carrying a heavy briefcase in meetings. Now, you have access to your documents everywhere.
  5. Activate DND: When you are in any meeting or on vacation mode, you can simply activate DND option on IP PBX system. You can enable the option of recording the message and send in voicemail.

 

We offer affordable premium IP PBX solution at Ecosmob to improve your business productivity. Our enterprise-grade IP PBX Solution is fed with the latest technology to offer high quality services.

How Softphone works for VoIP

A Softphone (Software Telephone) is a software that can enable calling from the computer. The softphone enables the user to place calls as well as to receive them.

Depending upon the type of connection, we can integrate the softphone in the communication system for making calls using conventional PSTN (Public Switched Telephone Network) or via VoIP telephony. With VoIP Softphone, you can make calls with your desktop or laptop using a VoIP service. Skype, iChat, and GoogleTalk are some of the highly popular services that use the revolutionary VoIP technology.

How does Softphone work?

A Softphone’s interface acts in the same fashion as a physical phone’s interface; however, unlike a physical handset, the display is projected on the user’s screen. It works clearly by converting original telephone audio into the digital format that can be transmitted over the Internet. Also, it converts incoming digital signals from the Internet to standard telephone audio. Since it is an application, it also requires a microphone, loudspeaker, and headset for the voice communication.

Most softphone applications also include various features to give us increased value as compared to the traditional communication method. For example, many softphones feature a built-in instant messaging feature that enables you to send a text message rapidly without making a time-consuming phone call. Another great benefit that softphones offer is visual voicemail. It’s like treating your calls like an email browser. These features make Softphone a smart choice!

Benefits of Softphone :

  1. Cost-effective solutions: Softphones offer affordable call rates using the VoIP technology. Also, they don’t require conventional desk phones and saves the cost of wiring. This ultimately minimizes the investment and proves to be a cost-effective communication solution.
  2. Digital database: You need not bother maintaining a physical phone directory to call individuals. With the Softphone, you can easily call someone directly from the computer’s address book, only by clicking the number.
  3. Replace the traditional desk phones: Many mobile workers, office users and even individuals at home prefer softphones over the traditional desk phones as they are highly convenient. They don’t occupy space and offer wireless software solutions.
  4. Unified solution: These days, businesses are expanding, and you need to stay in touch with your business partners and customers. With a Softphone, you can keep your contacts updated, irrespective of your location and can access them from anywhere. You can also save more cost on the national and international roaming with the Softphone. Inbuilt features of softphone are speed dialing, teleconferencing, text, IM, video capabilities, call forwarding, call waiting, etc.

The features and functionality of each softphone will vary from one softphone provider to another. But, you can always ask to add more features with the customized Softphone solution. Softphones won’t compromise with the quality of communication, rather saves your time to manage database as well as prevent your staff from working on tedious and time-taking tasks. Softphones will be most advantageous in the contact center and help desk.

The PC is always on and the sole function of the agent is to speak, listen, enter and retrieve data. It keeps your customers and client content with the services and ensures round-the- clock connectivity.

Why Investing in SBC solution is Profitable for VoIP Service Providers

Session Border Controller (SBC) solutions are designed to connect SIP Trunk providers or to other Voice over IP (VoIP) systems. The primary motive of SBC services is to offer a secure entry point in a VoIP network. SBCs are extremely popular among the VoIP service providers worldwide as they offer safe and secure connectivity in a quick manner. The SBC solution also keeps control over signaling and transfer of other media streams while guiding the call sessions.

As the businesses tend to prefer VoIP technology over a conventional telecommunication system, a huge surge recorded in the number of Internet-based calls in the recent times. It has increased the workload of VoIP service providers significantly. With the help of SBC solution, the service providers can readily manage the massive flow of simultaneous calls while offering a secure communication experience to the customers.

Here are the convincing reasons that prove the profitability of SBC solution for VoIP service providers:

  1. Ensures reliable and secure services: Having connectivity with other networks always brings security risks. Some risks are generic, such as Denial of Service (DoS) attacks, and some are voice specific, such as toll fraud or attempts to manipulate the media. Features like topology hiding and other ensure security against such risks. When observing from a security perspective, an SBC is an addition to a firewall and is not a replacement.
  2. Improves service quality: When using SBC services, you will be using Digital Signalling Processor (DSP) for encoding/decoding. Using the encryption features, SIP protocol can be used between two sites to minimize opportunities for call interception. This ensures maximum privacy even over the public internet. This further improves the quality of VoIP services.
  3. Keeps CDR & reports: An SBC solution keeps the track of detailed call reports. It also keeps the track of call recording or SIP phone support. CDR (Call Detail Records) reports are helpful for the clients as well as customers to check the call details whenever required.
  4. Assures interoperability: Since all the VoIP solutions aren’t created equal, SBC is designed to handle TCP/UDP conversion, codec conversion, and connectivity to H.323 systems (so you do not need to upgrade the legacy system). This ensures interoperability among systems.

 

At FreeswitchService, we offer the premium SBC solutions using the robust FreeSWITCH platform to meet your business requirements.

Importance in brief- Class 4 and Class 5 Softswitch

Before the advent of Softswitch, telecom operators remained busy in manual call switching between the PBX systems. This not only increases the overheads for the company but also delays the call. Manual call switching often creates confusion that leads to erroneous connectivity. This problem was later eliminated by the automatic exchanges that are capable of tracking a call hook-off. But, it was an electromechanical system having some glitches.

Softswitch solution is the software responsible for automatic call switching between the phone lines. Softswitch has eliminated the need of installing heavy hardware. The Softswitches use general-purpose servers and VoIP technology and are gaining ground these days because of user-friendly features.

A Softswitch takes care of two main tasks: terminal control and call control. Terminal control focuses on call registration, admission, and entails the connectivity status. Whereas call control is exactly the way it sounds, it keeps the track of signaling, call routing and call accounting. A Softswitch is deployed at the junction point of the circuit-switched and packet-switched network.

Based on the area of coverage, characteristics and features, we can classify softswitches in two types namely, Class 4 Softswitch and Class 5 Softswitch. Class 4 Softswitch covers a long distance communication line between the countries and routes the calls to the class 5 Softswitch of various areas.

VoIP Class 5 Softswitches work through the SIP (Session Initiation Protocol) protocol. It is reliable, secure, and highly scalable Softswitch solution that connect your calls to the end users. To be particular, it is utilized to handle and course calls inside a nation, town or a city.

Softswitch solutions not only perform the function of call switching but also measure minutes and send the bill to the customers automatically. VoIP service providers can install it on any server as there is no need to have it on a customer’s premises. What’s more, the Class 5 Softswitch is tailored with the user-friendly features like client management, call management, call monitoring, and reporting.


At FreeSWITCHService, we offer the best-in-market Softswitch solutions using the robust FreeSWITCH platform to meet the client’s requirements. We provide quick support and advanced solution deployment for both Class 4 Softswitch and Class 5 Softswitch in a cost-effective manner.

Flourish Your Hospitality Business with IP PBX Solution

The hospitality business is among the fastest growing businesses. Real-time efficient communication with the customers and associates can entail the success story of your hospitality services amid intensifying competition. The robust communication system touches all the services like travel, lodging, event management, restaurants, catering, recreation sector and the like.

By shifting from traditional copper cabling to Internet-based telephony, you can manage the large staff in more effective manner. VoIP technology has greatly reduced the cost of telephonic communication through the IP PBX solutions . From managing a heavy call flow to communicate with multiple customers at once, the IP PBX solutions are capable of taking care of entire business communication system.

Software-based phone systems make the adoption of unified communication simple as the installation and configuration all take place on a familiar computer-based interface. With IP PBX software, the hotel staff can swiftly interact with the remote locations through web conferencing or collaborate internally to manage the on-premise services.

With IP PBX solution, your business is not restricted to the available hardware. It offers robust, reliable and scalable business services that can easily drive business for your business. You can leverage the features of IP PBX software in the following ways:

  1. Connect multiple phone lines: One of the greatest advantages of using IP PBX software is that you can connect multiple phone lines. Implementing an IP-PBX system enabled the business to slash its telecom costs while gaining more functionality.
  2. Cost-effective solution: With an IP PBX solution, you can easily use a VOIP-based service for making long distance and international calls. The monthly savings are significant as you can connect phone systems of your branch offices and can make free calls.
  3. Save operation & maintenance expenses: With an IP PBX, you can offer better customer service and enhance productivity. With the computer-based system, you can integrate phone functions with hotel-related applications. So, you need not wait for an operator to set up the system, you can do it on your own. You can directly place the outbound calls eliminating the need to type the phone number for the user.
  4. Establish unlimited connections with unlimited extensions: When you have to add more phone lines or extensions, it often requires expensive hardware module. In some cases, you need an entirely new phone system. But, it is not same with the IP PBX software. Just feed more contact details in the software and update necessary details by creating few virtual ports and the connection is ready for more calls.
  5. Customize caller ID: IP PBX software enables you to save the contact details as per your wish. Also, you can list them in groups for conference calls or group messages. It will be easy than gathering contacts.

At FreeSWITCHService, we offer the best-in-market solutions for your hospitality business while maintaining the balance between cost and functionality as per your business requirements. You can also look for the customized IP PBX solutions to fit-in with your growing business needs.